About the Company
The Federal Capital Territory Emergency Management Agency (FEMA) is dedicated to protecting the lives and property of the residents of Abuja. We serve as the primary coordination point for all emergency response efforts within the FCT, ensuring swift, effective, and professional assistance during times of crisis. Our team is comprised of highly trained and dedicated individuals committed to public service and community safety. Joining FEMA means becoming a vital link in our emergency response chain, making a real difference in the lives of those we serve.
Job Description
Are you looking for a career where you can make a tangible impact every single day? The Federal Capital Territory Emergency Management Agency (FEMA) is seeking dedicated and calm individuals to join our team as Public Safety Telecommunicators. This is a fast-paced and critical role that requires quick thinking, empathy, and the ability to operate under pressure. We provide comprehensive, full training, so no prior experience in emergency dispatch is required. If you possess a strong desire to help others and thrive in a dynamic environment, we encourage you to apply. You will be the crucial first point of contact for citizens in need, dispatching emergency services, and providing vital support during critical moments.
Key Responsibilities
- Receive and process emergency and non-emergency calls from the public, accurately assessing the nature and urgency of each situation.
- Prioritize incoming calls and dispatch appropriate law enforcement, fire, and medical units swiftly and efficiently.
- Provide clear, concise, and calm pre-arrival instructions to callers during medical emergencies, fires, or other critical incidents.
- Maintain accurate records of calls, dispatches, and other essential information using Computer-Aided Dispatch (CAD) systems.
- Monitor multiple radio frequencies simultaneously, communicating effectively with field units.
- Relay critical information to emergency personnel and other agencies as needed.
- Maintain composure and professionalism in highly stressful and emotional situations.
- Adhere to all policies, procedures, and ethical guidelines of the agency.
Required Skills
- Excellent verbal and written communication skills in English.
- Ability to remain calm, focused, and effective under pressure.
- Strong active listening skills and empathy.
- Exceptional multi-tasking capabilities, including typing while listening and speaking.
- Basic computer proficiency and ability to learn new software quickly.
- High school diploma or GED equivalent.
- Ability to work rotating shifts, including nights, weekends, and holidays.
Preferred Qualifications
- Previous experience in a customer service or call center environment.
- Familiarity with the geography and landmarks of the Federal Capital Territory.
- Bilingual proficiency in local Nigerian languages (e.g., Hausa, Igbo, Yoruba).
- Certification in CPR and First Aid.
Perks & Benefits
- Comprehensive paid training program.
- Competitive salary and benefits package.
- Medical, dental, and vision insurance.
- Generous paid time off and holiday schedule.
- Pension and retirement plans.
- Opportunity for professional development and career advancement within public service.
- A fulfilling career making a direct impact on community safety.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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