About the Company
ZoomInfo is a global leader in go-to-market intelligence solutions, empowering sales and marketing teams with accurate, comprehensive, and compliant data to accelerate growth. Our platform helps businesses identify, connect with, and engage qualified prospects and customers. We thrive on innovation and a remote-friendly culture that values impact and collaboration.
Job Description
As a Remote Sales Call Transcriber with a Lead Management focus at ZoomInfo, you will play a crucial role in enhancing our sales intelligence by accurately transcribing and categorizing sales conversations. This 100% remote position involves meticulously listening to recorded sales calls, transcribing key details, and identifying critical lead information, next steps, and insights that directly support our lead management and sales enablement efforts. Your work will contribute directly to improving our data accuracy, sales training, and overall go-to-market strategy.
Key Responsibilities
- Accurately transcribe recorded sales calls, meetings, and internal discussions.
- Identify and extract key information related to leads, prospects, customer needs, pain points, and buying signals.
- Categorize calls based on content, outcome, and specific lead management criteria.
- Annotate transcripts with relevant tags and keywords to facilitate data analysis.
- Ensure high levels of accuracy, completeness, and adherence to transcription guidelines.
- Collaborate with sales operations and data analysis teams to refine transcription processes.
- Maintain confidentiality and data security for all sensitive information.
- Provide feedback on call quality and recording clarity to improve overall system efficiency.
Required Skills
- Exceptional listening comprehension and attention to detail.
- Proficient typing speed and accuracy.
- Excellent command of the English language, both written and verbal.
- Ability to quickly learn and adapt to new transcription software and tools.
- Strong organizational and time management skills.
- Basic understanding of sales terminology and CRM systems (e.g., Salesforce).
- High level of self-motivation and ability to work independently in a remote environment.
Preferred Qualifications
- Previous experience in transcription, data entry, or administrative support roles.
- Familiarity with sales processes, lead generation, or customer relationship management.
- Experience using AI transcription tools and making corrections.
- Associate's degree or equivalent practical experience.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off, including holidays and sick leave.
- Stipend for home office setup and internet expenses.
- Opportunities for professional development and career advancement.
- Access to cutting-edge tools and technologies.
- A vibrant, supportive, and 100% remote work culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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