About the Company
Colorado Legal Services (CLS) is a non-profit organization dedicated to providing free legal assistance to low-income individuals and seniors in Colorado. For over 50 years, CLS has been a pillar of justice, ensuring equal access to legal representation for those who need it most. Our mission is to protect and advance the legal rights of disadvantaged people, and our team is committed to making a tangible difference in the lives of our clients and communities.
Job Description
We are seeking a compassionate and highly organized Intake Receptionist to join our dedicated team in Aurora, CO. In this vital role, you will be the first point of contact for individuals seeking legal and social services assistance, providing a welcoming and supportive environment. You will manage inquiries, schedule appointments, and gather initial information with sensitivity and professionalism. This position is crucial in helping us fulfill our mission of providing access to justice for low-income Coloradans.
Key Responsibilities
- Serve as the primary point of contact for all incoming calls and walk-in clients, offering a warm and professional welcome.
- Conduct initial intake screenings to gather pertinent information, assess client needs, and determine eligibility for services.
- Schedule appointments for clients with appropriate legal professionals and social service advocates.
- Maintain organized client records, both digital and physical, ensuring accuracy and confidentiality.
- Provide general administrative support, including managing correspondence, filing, and office supplies.
- Assist with data entry and report generation related to client intake and service statistics.
- Collaborate with legal staff and social service teams to ensure seamless client transitions and referrals.
- Manage the reception area, ensuring it remains tidy, professional, and equipped with necessary resources.
- Handle sensitive information with the utmost discretion and adherence to privacy protocols.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a compassionate and empathetic approach.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and prioritize in a fast-paced environment.
- Exceptional organizational skills and attention to detail.
- Demonstrated ability to maintain confidentiality and handle sensitive information.
Preferred Qualifications
- Associate’s degree or equivalent experience in a related field.
- Prior experience in a legal, social services, or non-profit setting.
- Bilingual proficiency (English/Spanish) is a significant advantage.
- Familiarity with case management software or client relationship management (CRM) systems.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Life and disability insurance.
- Opportunities for professional development and training.
- A supportive and mission-driven work environment.
- The chance to make a real difference in the community.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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