About the Company
Teleperformance is a global leader in digitally integrated business services, operating as a strategic partner to the world’s largest companies to deliver outstanding customer experiences. We offer a comprehensive suite of solutions, from customer care to technical support and digital transformation, serving clients across diverse industries worldwide. Join a company that values innovation, employee growth, and a commitment to excellence.
Job Description
We are seeking dedicated and enthusiastic individuals to join our team as a Work-From-Home Telco Support Specialist, focusing on Mobile & Internet services. In this crucial role, you will be the first point of contact for customers, providing exceptional support, troubleshooting technical issues related to mobile devices and internet connectivity, and ensuring a smooth and positive experience. This is a fully remote position, offering the flexibility to work from the comfort of your home while being part of a dynamic global team.
Key Responsibilities
- Handle inbound customer inquiries via phone, chat, or email regarding mobile and internet services.
- Diagnose and troubleshoot technical issues related to mobile devices, network connectivity, Wi-Fi, and internet service disruptions.
- Provide clear, concise, and step-by-step solutions to resolve customer problems efficiently.
- Educate customers on product features, service plans, and self-help options.
- Document all customer interactions accurately and thoroughly in our CRM system.
- Escalate complex issues to higher-level support teams when necessary.
- Maintain a high level of customer satisfaction and meet performance targets.
- Adhere to all company policies, procedures, and security protocols for remote work.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving and analytical abilities.
- Proficiency in basic computer skills and navigating multiple software applications.
- Ability to work independently in a remote environment.
- Reliable high-speed internet connection (minimum specified by company) and a quiet, dedicated home workspace.
- High school diploma or equivalent.
Preferred Qualifications
- Previous customer service or technical support experience, especially in a call center setting.
- Familiarity with mobile operating systems (iOS, Android) and common internet technologies.
- Experience with CRM software and ticketing systems.
- Ability to adapt to new technologies and processes quickly.
- Bilingualism (Spanish/English) is a plus.
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive paid training program.
- Medical, dental, and vision insurance options.
- Paid time off and holiday pay.
- Employee assistance program.
- Opportunities for career growth and advancement within a global company.
- Work-from-home flexibility.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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