About the Company
DoubleTree by Hilton Lubbock University Area is a premier hospitality destination known for its warm welcome, exceptional service, and vibrant atmosphere. We are part of the world-renowned Hilton family, committed to creating memorable experiences for our guests. Our hotel frequently hosts events, conferences, and social gatherings, making us a bustling hub of activity in the heart of Lubbock.
Job Description
We are seeking an enthusiastic and reliable Part-time Cloakroom Attendant to join our dynamic team for weekend nightlife events. This role is perfect for someone with a friendly demeanor, strong organizational skills, and a passion for providing excellent guest service. As a Cloakroom Attendant, you will be the first and last point of contact for many of our event attendees, ensuring their belongings are securely stored and efficiently retrieved, contributing to a smooth and enjoyable experience.
Key Responsibilities
- Greet guests warmly and professionally upon arrival at the cloakroom.
- Receive and securely store coats, bags, and other personal items.
- Issue unique claim tickets to guests for their stored belongings.
- Safely and efficiently retrieve items for guests upon request, verifying claim tickets.
- Maintain a clean, organized, and secure cloakroom area.
- Handle guest inquiries and resolve minor issues with a positive attitude.
- Adhere to all company policies and procedures regarding security and guest service.
- Assist with other light duties as needed during events.
Required Skills
- Excellent interpersonal and communication skills.
- Strong organizational abilities and attention to detail.
- Ability to stand for extended periods and lift moderate weights (up to 20 lbs).
- Reliable and punctual, especially for weekend evening shifts.
- Customer-service oriented with a positive and friendly attitude.
Preferred Qualifications
- Previous experience in hospitality, customer service, or a similar role.
- Familiarity with event operations.
- Ability to work effectively in a fast-paced environment.
Perks & Benefits
- Competitive hourly wage.
- Opportunity to work in a lively and social environment.
- Employee discounts on Hilton hotels worldwide.
- Training and development opportunities.
- Supportive team culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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