About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, driving customer engagement and business performance for many of the world’s best brands. We are passionate about creating memorable customer interactions and fostering a supportive work environment where our people can thrive. With a strong presence in Denver, we are expanding our team and looking for dedicated individuals to join our mission.
Job Description
Are you passionate about helping people and looking for a stable, rewarding career? Concentrix in Denver is seeking an Inbound Service Agent to join our dynamic customer support team. In this role, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and providing exceptional service – all without the pressure of cold calling. We offer comprehensive training, a supportive team environment, and consistent schedules to help you achieve work-life balance. This is an excellent opportunity for individuals who are customer-focused, detail-oriented, and eager to make a positive impact.
Key Responsibilities
- Answer incoming customer calls promptly and professionally, providing information and resolving concerns.
- Listen actively to customer needs and accurately document interactions in our CRM system.
- Guide customers through troubleshooting steps or product information with clear and concise communication.
- Escalate complex issues to senior agents or supervisors when necessary.
- Maintain a high level of customer satisfaction and strive for first-call resolution.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Continuously learn about new products, services, and system updates.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening abilities and empathy.
- Proficiency in basic computer navigation and data entry.
- Ability to work effectively in a fast-paced, team-oriented environment.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a customer service or call center environment (inbound preferred).
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Bilingual skills (Spanish/English) are a plus.
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Career development and growth opportunities.
- Employee assistance program.
- Vibrant and supportive company culture.
- Stable, consistent work schedule.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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