About the Company
Systems Limited is a leading global technology and BPO company, established in 1977. With a footprint in various industries and a strong commitment to innovation, we empower businesses with cutting-edge solutions in AI, cloud, digital transformation, and more. We foster a dynamic and collaborative environment where talent thrives and makes a tangible impact.
Job Description
Are you a master of understanding the unspoken words in online conversations? Systems Limited is seeking a Social Media Sentiment Guru to join our dynamic team. In this pivotal ‘Smart Working’ role, you will be responsible for diving deep into social media data, extracting critical insights, and translating complex sentiment into actionable strategies. You will play a crucial part in shaping our brand perception, informing marketing campaigns, and enhancing customer satisfaction by monitoring, analyzing, and reporting on public opinion and sentiment surrounding our brand and industry trends.
Key Responsibilities
- Develop and implement comprehensive social media listening strategies to monitor brand mentions, industry trends, and competitor activities.
- Utilize advanced sentiment analysis tools and methodologies to interpret qualitative data into quantifiable insights.
- Prepare detailed reports on social media sentiment, identifying key themes, influencers, and emerging conversations.
- Collaborate with marketing, PR, and customer service teams to translate sentiment insights into strategic recommendations.
- Proactively identify potential PR crises or opportunities based on real-time social media monitoring.
- Track and measure the effectiveness of social media campaigns in shifting public sentiment.
- Stay abreast of the latest social media trends, tools, and best practices in sentiment analysis.
Required Skills
- Proven experience in social media listening and sentiment analysis.
- Expertise in using social media analytics platforms (e.g., Brandwatch, Sprinklr, Sprout Social, Hootsuite).
- Strong analytical skills with the ability to interpret complex data and extract meaningful insights.
- Excellent written and verbal communication skills for reporting and strategic recommendations.
- Demonstrated understanding of marketing principles and brand management.
- Ability to work independently and collaboratively in a fast-paced 'Smart Working' environment.
Preferred Qualifications
- Bachelor's degree in Marketing, Communications, Data Science, or a related field.
- Certification in social media analytics or digital marketing.
- Experience with natural language processing (NLP) or machine learning concepts applied to sentiment analysis.
- Previous experience in a large enterprise or agency setting.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Flexible 'Smart Working' arrangements (hybrid model).
- Opportunities for professional development and continuous learning.
- A vibrant, inclusive, and collaborative work culture.
- Generous paid time off and public holidays.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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