About the Company
Spectrum, a part of Charter Communications, is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states. We are committed to delivering exceptional products and an outstanding customer experience. Our mission is to connect people with what they need, want, and value most.
Job Description
Join Spectrum as a Casual Customer Service Evaluator and play a vital role in ensuring our customers receive the best possible service. In this entry-level, part-time position, you will assess recorded and live customer interactions against established quality guidelines. Your feedback will be crucial in coaching our customer service representatives and improving overall service quality. This role offers flexible hours and does not require a resume to apply, focusing instead on your ability to listen critically and provide constructive feedback. If you have a keen ear for detail and a passion for customer satisfaction, we encourage you to apply today!
Key Responsibilities
- Listen to and evaluate recorded customer service calls and live interactions.
- Assess adherence to company policies, procedures, and service standards.
- Provide objective and constructive feedback on customer interactions.
- Document evaluation findings accurately and timely.
- Identify trends and areas for improvement in customer service delivery.
- Collaborate with team leads and trainers to enhance representative performance.
- Maintain confidentiality of customer information and company data.
Required Skills
- Excellent listening and observation skills.
- Strong attention to detail.
- Ability to provide constructive and objective feedback.
- Good written and verbal communication skills.
- Basic computer proficiency.
- Ability to work independently and manage time effectively.
Preferred Qualifications
- Previous experience in a customer service environment (even informal).
- Familiarity with quality assurance processes.
- Understanding of telecommunications products and services.
- A high school diploma or equivalent.
Perks & Benefits
- Flexible part-time hours.
- Opportunity to contribute to service quality improvement.
- Supportive team environment.
- Training provided.
- Casual work setting.
- Direct impact on customer satisfaction.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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