About the Company
UPS (United Parcel Service) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficiently. With a legacy spanning over a century, UPS is committed to connecting people and businesses worldwide, powered by a diverse and dedicated team.
Job Description
Join UPS as a Remote Feedback Assistant, focusing on opinion gathering to help us better understand our customers’ needs and improve our services. This 100% remote role involves collecting, categorizing, and analyzing customer feedback through various channels. You will play a crucial part in ensuring customer voices are heard and inform strategic decisions to enhance the UPS experience.
Key Responsibilities
- Engage with customers through online surveys, feedback forms, and occasional virtual interviews to gather opinions on UPS services.
- Accurately categorize and tag incoming feedback based on predefined criteria and common themes.
- Analyze qualitative and quantitative feedback data to identify trends, pain points, and areas for service improvement.
- Document and synthesize feedback findings into clear, concise reports for internal stakeholders.
- Collaborate with internal teams (e.g., Customer Service, Operations) to share insights and facilitate action planning.
- Maintain strict confidentiality and data integrity when handling customer information.
- Provide constructive suggestions for enhancing feedback collection methods and tools.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong active listening and empathetic engagement abilities.
- Exceptional attention to detail and organizational skills.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite, Google Workspace).
- Ability to work independently and manage time effectively in a remote environment.
- Analytical mindset with the ability to identify patterns in data.
- High level of integrity and professionalism.
Preferred Qualifications
- Previous experience in customer service, data entry, or market research.
- Familiarity with online survey platforms or CRM systems.
- Basic understanding of the logistics or transportation industry.
- A quiet, dedicated home office space with reliable internet connectivity.
Perks & Benefits
- Competitive hourly pay.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement savings plan with company match.
- Paid time off and holidays.
- Employee assistance program.
- Opportunities for professional development and career advancement within a global company.
- Flexible 100% remote work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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