About the Company
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create long-lasting value for our clients, people and communities.
Job Description
Accenture is seeking a highly skilled and dedicated Apple Network Support Engineer to join our dynamic team in Charlotte, NC. This role is crucial for providing expert field and remote technical support for Apple-centric network environments for our diverse client base. You will be responsible for ensuring the stability, integrity, and efficient operation of enterprise-level Apple infrastructure, including macOS devices, iOS devices, and their integration with corporate network services. The ideal candidate will possess deep knowledge of Apple hardware and software, network protocols, security best practices, and excellent problem-solving abilities. This hybrid role involves both remote support from your home office and occasional travel to client sites within the region for on-site assistance and project work.
Key Responsibilities
- Provide advanced technical support for Apple devices (macOS, iOS) and associated network infrastructure to enterprise clients, both remotely and on-site.
- Troubleshoot and resolve complex network connectivity issues, Wi-Fi, VPN, and directory service integration problems in Apple environments.
- Deploy, configure, and manage Apple devices using Mobile Device Management (MDM) solutions (e.g., Jamf Pro, Microsoft Intune).
- Implement and maintain network security protocols and best practices relevant to Apple ecosystems.
- Perform routine system maintenance, upgrades, and patch management for Apple devices and related network components.
- Collaborate with cross-functional teams to design, implement, and optimize Apple-based network solutions.
- Document technical procedures, network configurations, and troubleshooting steps.
- Participate in an on-call rotation for critical support issues.
Required Skills
- Minimum 4 years of experience in network support with a strong focus on Apple products.
- Proficiency with macOS and iOS operating systems in an enterprise setting.
- Demonstrated expertise in network protocols (TCP/IP, DNS, DHCP, VLANs, VPN).
- Experience with MDM solutions (Jamf Pro, Microsoft Intune, Workspace ONE) for Apple devices.
- Strong understanding of enterprise Wi-Fi standards and troubleshooting (802.11, WPA2/3, RADIUS).
- Familiarity with identity management systems (Active Directory, Azure AD) and their integration with Apple devices.
- Excellent problem-solving and communication skills.
Preferred Qualifications
- Apple Certified Support Professional (ACSP) or Apple Certified Macintosh Technician (ACMT).
- Relevant network certifications (e.g., CCNA, CompTIA Network+).
- Experience with scripting (Bash, Python) for automation in macOS environments.
- Knowledge of cloud platforms (AWS, Azure, GCP) and their integration with enterprise networks.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certification.
- Flexible hybrid work model with remote support capabilities.
- Generous paid time off and holidays.
- 401(k) retirement plan with company match.
- Health, dental, and vision insurance.
- Employee assistance program.
- Company-provided equipment and tools for field support.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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