Bank Lobby Ambassador – Customer Experience focus

About the Company

Truist Financial Corporation is a leading financial services company committed to inspiring and building better lives and communities. Formed by the merger of BB&T and SunTrust, we operate across a broad footprint with a client-centric approach, empowering our teammates to deliver exceptional service and foster an inclusive environment where everyone can thrive. We value innovation, integrity, and a strong dedication to client satisfaction.

Job Description

As a Bank Lobby Ambassador at Truist Bank in New Port Richey, you will be the welcoming face and first point of contact for our valued clients. Your primary mission is to create an outstanding client experience by warmly greeting visitors, proactively understanding their needs, and efficiently guiding them to the appropriate banking services or personnel. This role is crucial for managing lobby traffic, educating clients on digital self-service options, and ensuring every client’s visit is seamless and positive. We are looking for an individual with exceptional interpersonal skills, a proactive attitude, and a genuine passion for delivering superior customer service.

Key Responsibilities

• Warmly greet and welcome all clients as they enter the branch, creating a positive and inviting atmosphere.
• Proactively engage with clients to identify their banking needs and efficiently direct them to the appropriate banker, specialist, or service area.
• Educate clients on the benefits and usage of various self-service options, including ATMs, online banking, and mobile application features.
• Provide assistance with basic inquiries, schedule appointments, and help clients navigate the array of available branch services.
• Maintain a professional, organized, and tidy lobby environment, ensuring all marketing materials and informational brochures are readily available and well-stocked.
• Identify opportunities to introduce clients to Truist's comprehensive suite of products and services that align with their financial goals.
• Collaborate effectively with all branch teammates to ensure a cohesive and outstanding client journey from entry to exit.
• Adhere strictly to all bank policies, operational procedures, and regulatory requirements to ensure compliance and security.

Required Skills

• Exceptional interpersonal and verbal communication skills.
• Strong customer service orientation with a proactive and empathetic approach.
• Ability to thrive in a fast-paced, client-facing environment while maintaining composure.
• Basic computer proficiency and comfort with digital tools and applications.
• High school diploma or equivalent.
• Proven ability to build rapport quickly and effectively with a diverse clientele.

Preferred Qualifications

• Previous experience in a customer service role, particularly within the banking or retail industries.
• Bilingual proficiency (e.g., Spanish) is a plus.
• Familiarity with banking products, services, and operational processes.
• Associate's degree or higher in a relevant field.

Perks & Benefits

• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) retirement plan with competitive company matching contributions.
• Generous paid time off, including vacation, sick leave, and company holidays.
• Employee stock purchase plan, offering opportunities for ownership.
• Tuition reimbursement programs to support continuous learning and development.
• Extensive opportunities for career growth and professional advancement within a large financial institution.
• Robust wellness programs and employee assistance initiatives to support overall well-being.

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