About the Company
Concentrix is a global leader in customer experience (CX) solutions and technology, driving customer engagement and business performance for many of the world’s best brands. With a diverse team across the globe, we are dedicated to designing, building, and running experiences that create a competitive advantage.
Job Description
We are seeking a highly motivated and skilled IT Support Technician to join our dynamic team in a hybrid remote and field-based capacity. This role is crucial for ensuring the smooth operation of our IT infrastructure and providing exceptional technical support to our employees. You will be responsible for diagnosing and resolving hardware and software issues, performing system maintenance, and offering timely assistance both remotely and through on-site visits to various Concentrix locations or client sites within the San Antonio area. The ideal candidate will possess a strong technical background, excellent problem-solving abilities, and a commitment to delivering outstanding service.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, and network issues.
- Diagnose and troubleshoot technical problems, escalating complex issues to appropriate teams when necessary.
- Perform routine maintenance on IT equipment, including workstations, laptops, printers, and mobile devices.
- Install, configure, and maintain operating systems and applications.
- Manage user accounts, permissions, and access rights within Active Directory and other systems.
- Document all support activities, resolutions, and configurations accurately in a ticketing system.
- Educate users on IT best practices and system usage.
- Travel to local Concentrix offices or client sites as needed for on-site support, installations, and repairs.
- Participate in IT projects and initiatives as assigned.
- Ensure compliance with company IT policies and security standards.
Required Skills
- Minimum 2 years of experience in IT support or a related technical role.
- Proficiency in troubleshooting Windows operating systems (Windows 10/11) and macOS.
- Strong understanding of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Experience with Active Directory for user and group management.
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP).
- Ability to diagnose and resolve hardware issues for desktops, laptops, and peripherals.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Valid driver's license and reliable transportation for field-based responsibilities.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification.
- Experience with IT service management (ITSM) tools like ServiceNow or Jira.
- Knowledge of basic scripting (e.g., PowerShell).
- Experience supporting mobile devices (iOS, Android).
- Familiarity with cloud platforms (e.g., Microsoft 365, Azure).
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Employee assistance program.
- Access to cutting-edge technology and tools.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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