About the Company
Amazon is a global leader in e-commerce, cloud computing, digital streaming, and artificial intelligence. We are dedicated to being Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online. Our operations in Asheville play a critical role in supporting our vast network and ensuring a seamless experience for our customers worldwide.
Job Description
We are seeking a highly detail-oriented and analytical E-commerce Order Fraud Reviewer to join our team in Asheville. In this crucial office-based role, you will be responsible for meticulously reviewing customer orders for potential fraud indicators, protecting our customers and the company from fraudulent activities. Your keen eye for detail will be instrumental in identifying suspicious patterns, conducting thorough investigations, and making timely decisions to approve or cancel orders. This position requires strong judgment, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Execute comprehensive reviews of customer orders and accounts for potential fraud, chargebacks, and policy abuse.
- Analyze transaction data, customer information, and account history to identify high-risk orders.
- Utilize various internal and external tools and systems to investigate and validate order legitimacy.
- Make informed decisions to approve, cancel, or hold orders based on established fraud prevention policies and procedures.
- Communicate effectively with customers, internal teams, and financial institutions regarding order status and fraud inquiries.
- Maintain accurate records of all investigations and decisions.
- Contribute to the continuous improvement of fraud detection processes and tools.
- Stay informed about current fraud trends and evolving prevention techniques.
Required Skills
- Exceptional attention to detail and accuracy.
- Strong analytical and problem-solving abilities.
- Proficiency with computers and internet navigation.
- Ability to work independently and as part of a team in a structured office environment.
- Excellent verbal and written communication skills.
- Ability to maintain confidentiality and handle sensitive information.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in e-commerce, customer service, or a related administrative role.
- Familiarity with fraud detection tools or CRM systems.
- Associate's or Bachelor's degree in Business, Criminal Justice, or a related field.
- Understanding of payment processing and chargeback procedures.
- Experience working in a metric-driven environment.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Employee discount program.
- Career development and growth opportunities.
- On-site parking.
- Access to Amazon's employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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