About the Company
Electronic Arts is a global leader in digital interactive entertainment. We develop and deliver games, content, and online services for Internet-connected consoles, mobile devices, and personal computers. Through our cutting-edge games, innovative technologies, and global partnerships, EA delivers a world of play. We are dedicated to creating positive and inclusive communities around our games, fostering environments where everyone can play safely and respectfully.
Job Description
As an EA Sports Community Moderator with a Safe Gaming focus, you will be instrumental in fostering a positive, inclusive, and safe environment for players across our EA Sports titles. You will monitor player interactions, enforce community guidelines, and respond to player inquiries and reports to ensure a respectful and engaging experience for everyone. Your primary objective will be to identify and address inappropriate behavior, promote fair play, and actively contribute to the well-being of our gaming communities. This hybrid role is based in our vibrant Los Angeles office, offering the best of both collaborative in-person work and flexible remote opportunities.
Key Responsibilities
- Actively monitor EA Sports game forums, social media channels, and in-game chat for compliance with community guidelines and terms of service.
- Investigate and resolve player reports of misconduct, harassment, cheating, and other violations, ensuring timely and fair outcomes.
- Issue warnings, temporary suspensions, or permanent bans as appropriate, maintaining clear and consistent documentation of all actions taken.
- Engage positively with the community to answer questions, provide support, and reinforce positive player behavior and responsible gaming.
- Identify emerging trends in community behavior, potential risks, and opportunities for improvement in player safety initiatives.
- Collaborate closely with development, customer service, and legal teams to escalate complex issues and refine moderation strategies.
- Participate in the development, refinement, and communication of clear community guidelines and moderation policies.
- Contribute to regular reports on moderation activities, community health metrics, and overall player sentiment.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong understanding of online community dynamics and moderation best practices.
- Proven ability to handle sensitive and challenging situations with empathy, discretion, and professionalism.
- Familiarity with various social media platforms and online forum tools.
- A genuine passion for video games, especially EA Sports titles, and an understanding of contemporary gaming culture.
- Ability to work both independently and collaboratively as part of a dynamic team in a fast-paced environment.
- Strong analytical and problem-solving skills with attention to detail.
Preferred Qualifications
- Previous experience (1+ year) in online community moderation, customer support, or trust & safety roles.
- In-depth knowledge of player safety principles and experience with content moderation tools.
- Experience managing or moderating large-scale online communities.
- Bachelor's degree in Communications, Marketing, Public Relations, or a related field.
- Bilingualism or multilingualism is a significant advantage.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including vacation, sick leave, and company holidays.
- Employee stock purchase plan and robust retirement savings options (401k matching).
- Free access to EA games and exclusive in-game content.
- Extensive professional development opportunities and tuition reimbursement programs.
- On-site fitness center, recreation areas, and complimentary snacks/beverages at the office.
- Flexible hybrid work model promoting work-life balance.
- Employee assistance programs and wellness initiatives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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