About the Company
Mercedes-Benz of Oakland is a premier luxury automotive dealership serving the greater Bay Area. We are committed to delivering an unparalleled customer experience through our dedication to quality, integrity, and exceptional service. Join a team where passion for automotive excellence meets a commitment to employee growth and customer satisfaction.
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as Front Desk Support. In this crucial role, you will be the first point of contact for our valued clients, playing a vital part in creating a positive and welcoming impression. The ideal candidate will possess excellent communication skills, a professional demeanor, and a keen eye for detail. This position offers a fantastic opportunity to immerse yourself in the luxury automotive industry and contribute to a top-tier customer service environment.
Key Responsibilities
- Warmly greet and welcome all clients and visitors to the dealership.
- Answer incoming phone calls, direct them to the appropriate department or individual, and take accurate messages.
- Manage incoming and outgoing mail and packages.
- Maintain a tidy and professional reception area.
- Assist with basic administrative tasks, including data entry, filing, and scheduling appointments.
- Process customer payments and maintain accurate transaction records.
- Provide general information about the dealership, products, and services.
- Coordinate with various departments to ensure smooth customer flow and service.
- Support sales and service teams with various administrative duties as needed.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a friendly and professional demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and prioritize in a fast-paced environment.
- Exceptional organizational skills and attention to detail.
- Proven customer service experience.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in an automotive dealership or luxury retail environment.
- Knowledge of dealership management systems (DMS).
- Associate's or Bachelor's degree.
Perks & Benefits
- Comprehensive medical, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Employee discounts on vehicles, parts, and service.
- Opportunities for professional development and career advancement.
- Positive and supportive work environment.
- State-of-the-art facility.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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