About the Company
Teleperformance is a global leader in digitally integrated business services, connecting the biggest and most respected brands in the world with their customers. We are committed to delivering outstanding customer experiences through a combination of human empathy and advanced technology. Join our diverse and dynamic team to shape the future of customer service.
Job Description
We are seeking a dedicated and detail-oriented Google Customer Liaison to join our remote team. This role is exclusively focused on providing written support for Google products and services, ensuring our customers receive prompt, accurate, and high-quality assistance. You will be the primary point of contact for customer inquiries, troubleshooting, and issue resolution through various digital channels such as email, chat, and support tickets. This is a fantastic opportunity for individuals with excellent written communication skills and a passion for technology to contribute to a world-renowned brand.
Key Responsibilities
- Respond to customer inquiries and resolve issues efficiently via email, chat, and other written communication channels.
- Provide accurate and comprehensive information regarding Google products and services.
- Troubleshoot common customer problems and guide users through solutions.
- Escalate complex issues to senior support or technical teams when necessary.
- Maintain high levels of customer satisfaction and service quality.
- Document customer interactions and resolutions thoroughly in our CRM system.
- Stay updated on Google product changes, policies, and best practices.
- Contribute to knowledge base articles and FAQ sections as needed.
Required Skills
- Exceptional written communication and grammar skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using digital communication tools (email, chat, ticketing systems).
- Ability to work independently and manage time effectively in a remote environment.
- Familiarity with Google products and services (e.g., Gmail, Google Drive, Chrome, Android).
- Customer-centric mindset with a commitment to providing excellent service.
Preferred Qualifications
- Previous experience in a written customer support or online community management role.
- Experience with CRM software (e.g., Salesforce, Zendesk).
- A degree or certification in a relevant field (e.g., Communications, IT, Business).
- Ability to learn new technologies and adapt to evolving product features quickly.
Perks & Benefits
- 100% remote work opportunity, offering flexibility and work-life balance.
- Comprehensive paid training on Google products and support processes.
- Competitive salary and performance-based incentives.
- Health and wellness programs.
- Opportunities for career growth and professional development.
- Employee assistance program.
- Vibrant and supportive virtual team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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