Hotel Porter (Under 21) – Training & Mentorship Provided

About the Company

Hilton Manchester Deansgate is a beacon of luxury and service in the heart of Manchester’s vibrant city centre. As part of Hilton Hotels & Resorts, a global leader in hospitality, we are committed to providing exceptional experiences for our guests and a supportive, growth-oriented environment for our team members. We believe in nurturing talent and offering pathways for career development within the exciting world of hospitality.

Job Description

Are you a motivated and enthusiastic individual under the age of 21 looking to kickstart your career in the dynamic hospitality industry? Hilton Manchester Deansgate is seeking a dedicated Hotel Porter to join our welcoming team. This entry-level position offers comprehensive training and mentorship, providing you with the essential skills and experience needed to thrive. You’ll be an integral part of ensuring our guests have a seamless and memorable stay, assisting with luggage, directing enquiries, and contributing to the smooth operation of our hotel. We are looking for someone eager to learn, with a positive attitude and a commitment to delivering outstanding customer service. This is a fantastic opportunity for young talent to grow within a world-renowned brand.

Key Responsibilities

• Warmly greet guests upon arrival and departure, creating a positive first and last impression.
• Assist guests with luggage handling and transportation to and from their rooms.
• Provide accurate information about hotel services, facilities, and local attractions and amenities.
• Support front desk operations as needed, including directing guests, managing deliveries, and answering general queries.
• Maintain the cleanliness and orderliness of the lobby, entrance, and luggage storage areas.
• Operate hotel trolleys and other equipment safely and efficiently, adhering to all safety guidelines.
• Respond to guest requests and resolve minor issues promptly and courteously, escalating complex situations when necessary.
• Collaborate effectively with other hotel departments (e.g., Housekeeping, Front Office) to ensure a cohesive guest experience.
• Adhere to all hotel policies, safety standards, and security procedures.
• Actively participate in training and mentorship programs to continuously develop new skills and knowledge.

Required Skills

• Excellent verbal communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong customer service orientation and a genuine desire to assist guests.
• Ability to work effectively and remain composed in a fast-paced, dynamic environment.
• Physical stamina and ability to lift and carry luggage up to 25kg.
• Positive attitude, strong work ethic, and a proactive willingness to learn and adapt.
• Reliable, punctual, and responsible.
• Must be under 21 years of age due to the specific nature of this program, focused on nurturing young talent.

Preferred Qualifications

• Previous experience in any customer-facing role (e.g., retail, volunteer work, food service).
• Basic understanding of hotel operations or a strong interest in the hospitality industry.
• Proficiency in a second language (advantageous but not required).

Perks & Benefits

• Comprehensive training program tailored for entry-level professionals.
• Structured mentorship from experienced hospitality leaders.
• Significant opportunities for career progression and internal promotion within Hilton Hotels & Resorts globally.
• Competitive hourly wage, plus eligibility for service charges and tips.
• Exclusive employee discount programs on hotel stays and food & beverage globally.
• Paid time off and comprehensive holiday benefits.
• Access to healthcare and retirement savings plans (subject to eligibility criteria).
• A supportive, inclusive, and diverse work environment.
• Complimentary meals provided during shifts.
• Professional uniform provided and laundered.

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