About the Company
Ipsos is one of the largest market research companies in the world, present in 90 markets and employing more than 18,000 people. Our passionately curious research professionals, analysts, and scientists have built unique multi-specialist capabilities that provide true understanding and powerful insights into the actions, opinions, and motivations of citizens, consumers, patients, customers, or employees. We serve more than 5000 clients across the world with 75 business solutions. Ipsos is a leading player in online data collection and leverages cutting-edge technology to deliver comprehensive insights. We foster a culture of innovation, collaboration, and continuous learning, valuing our diverse team members and their contributions.
Job Description
We are seeking a dedicated and detail-oriented Online Survey Panel Manager to join our remote team. In this pivotal role, you will be responsible for the recruitment, engagement, retention, and overall health of our online research panels. This is a 100% remote position offering flexible hours, allowing you to manage your work-life balance effectively while contributing to groundbreaking market research. You will implement strategies to ensure panel diversity, activity, and data quality, playing a crucial part in the success of our global research initiatives.
Key Responsibilities
- Develop and execute strategies for recruiting new panel members to meet project requirements and maintain panel demographics.
- Monitor panel health metrics, including response rates, engagement levels, and attrition, and implement corrective actions as needed.
- Design and deploy communication plans (newsletters, incentives, surveys) to keep panel members engaged and motivated.
- Oversee the quality of panelist data, implementing verification processes and data cleaning where necessary.
- Provide technical support and troubleshooting assistance to panel members regarding survey access or platform issues.
- Collaborate with project managers and research teams to understand specific panel needs for upcoming studies.
- Manage incentive programs and ensure timely distribution of rewards to panelists.
- Analyze panel performance data and generate regular reports on panel health, growth, and engagement.
- Stay informed about industry best practices and new technologies in online panel management.
Required Skills
- Proven experience in project coordination or community management.
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency with online survey platforms and basic data analysis tools (e.g., Excel).
- Customer service orientation with problem-solving abilities.
Preferred Qualifications
- Bachelor's degree in Marketing, Communications, Business, or a related field.
- Previous experience in online panel management or market research operations.
- Familiarity with CRM software or panel management systems.
- Experience with A/B testing or optimization strategies for engagement.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off and holidays.
- Flexible working hours and 100% remote work environment.
- Opportunities for professional development and career growth.
- Access to online learning platforms and resources.
- Ergonomic home office stipend.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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