Receptionist – Secure Workplace focus

About the Company

Allied Universal is a leading security and facility services company that provides proactive security services and smart technology solutions to deliver peace of mind. Our team of dedicated professionals is committed to protecting people, property, and assets through innovative, comprehensive, and advanced security services. We believe in fostering a safe and secure environment for our employees and clients, making us a trusted partner in the security industry.

Job Description

We are seeking a highly organized and customer-focused Receptionist with a strong emphasis on secure workplace protocols to join our team in Wesley Chapel, Florida. This pivotal role serves as the first point of contact for all visitors and callers, ensuring a welcoming yet secure environment. The ideal candidate will be responsible for managing visitor access, upholding security procedures, and providing essential administrative support to maintain efficient office operations.

Key Responsibilities

• Greet and welcome visitors in a professional and friendly manner, directing them to the appropriate personnel or department.
• Verify visitor identities, issue temporary access badges, and log all guests in accordance with established security protocols.
• Monitor reception area activity, including CCTV and access control systems, reporting any suspicious behavior or security breaches immediately.
• Manage incoming phone calls, screening and forwarding them accurately, and taking messages as needed.
• Handle incoming and outgoing mail and packages, ensuring secure distribution and dispatch.
• Maintain a clean, organized, and secure reception area at all times.
• Assist with various administrative tasks, including scheduling appointments, data entry, and preparing correspondence.
• Act as a point of contact for facility-related inquiries and coordinate with maintenance or IT as required.
• Ensure compliance with all company policies and security regulations.

Required Skills

• Proven experience as a Receptionist or in a similar front-office role.
• Exceptional verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong customer service orientation and interpersonal skills.
• High level of attention to detail and organizational abilities.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Basic understanding of security principles and practices.
• Reliable, punctual, and professional demeanor.

Preferred Qualifications

• Experience working in a security-sensitive environment or corporate setting.
• Familiarity with access control systems and visitor management software.
• First Aid/CPR certification.
• Bilingual proficiency (e.g., Spanish/English) is a plus.

Perks & Benefits

• Comprehensive medical, dental, and vision insurance plans.
• Generous paid time off and holiday schedule.
• 401(k) retirement savings plan with company match.
• Opportunities for professional development and career advancement.
• Employee assistance program for personal and professional support.
• Life insurance and disability coverage.
• Access to a dynamic and supportive work environment.

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