About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, driving business growth for many of the world’s best brands. We specialize in optimizing customer journeys across various industries, including financial services, delivering innovative solutions that enhance engagement and operational efficiency. Committed to fostering a diverse and inclusive remote work environment, Concentrix empowers its employees to thrive professionally while maintaining a healthy work-life balance.
Job Description
We are seeking a highly organized and detail-oriented Remote Billing & Collections Clerk to join our dynamic Concentrix Financial Services team. This is a 100% remote position, offering the flexibility to work from anywhere within the United States. In this role, you will be instrumental in managing billing processes, ensuring timely and accurate invoicing, and facilitating the collection of outstanding payments. You will communicate directly with clients, resolve billing discrepancies, and maintain precise financial records, contributing directly to the financial health of our operations. Ideal candidates will possess strong communication skills, a meticulous approach to data, and a commitment to delivering exceptional service in a fast-paced virtual environment.
Key Responsibilities
- Process and generate invoices accurately and in a timely manner.
- Monitor accounts receivable to ensure payments are up to date.
- Communicate with clients via phone and email regarding outstanding balances and payment arrangements.
- Investigate and resolve billing discrepancies and customer inquiries.
- Maintain precise and organized records of all billing and collection activities.
- Prepare regular reports on collection activities and accounts receivable status.
- Collaborate with internal teams, including sales and customer service, to resolve complex issues.
- Adhere to company policies and procedures related to billing and collections.
- Contribute to process improvements within the billing and collections department.
Required Skills
- Proven experience in a billing or collections role.
- Excellent written and verbal communication skills.
- Strong attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with financial software or ERP systems.
- Strong problem-solving abilities.
Preferred Qualifications
- Associate’s degree in Accounting, Finance, or a related field.
- Experience with financial services industry billing practices.
- Knowledge of relevant billing and collections regulations.
- Experience using Salesforce or similar CRM systems.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- 401(k) retirement plan with company match.
- Flexible work schedule in a 100% remote environment.
- Opportunities for professional development and career growth.
- Employee assistance program.
- Access to virtual wellness programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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