Remote EA Advocate – Customer Experience Analyst

About the Company

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving millions of customers worldwide with products like TurboTax, QuickBooks, and Credit Karma, Intuit is committed to powering prosperity around the world. We believe in innovation, customer-centricity, and creating a supportive work environment where employees can thrive.

Job Description

We are seeking a highly motivated and customer-focused Remote EA Advocate – Customer Experience Analyst to join our dynamic team. This is a 100% remote position. In this pivotal role, you will serve as a key liaison, providing advanced executive administrative support while simultaneously analyzing customer feedback and experience data to drive improvements across our platforms. You will work closely with senior leadership and cross-functional teams to ensure seamless operations and elevate our customer journey. This role requires exceptional organizational skills, a proactive approach to problem-solving, and a deep passion for understanding and enhancing the customer experience.

Key Responsibilities

• Provide comprehensive administrative and executive support to senior leadership, including calendar management, travel arrangements, expense reporting, and meeting coordination.
• Act as a primary point of contact for internal and external stakeholders, handling communications with professionalism and discretion.
• Collect, analyze, and interpret customer feedback data from various sources (surveys, support tickets, social media, etc.) to identify trends and areas for improvement.
• Prepare detailed reports and presentations on customer experience metrics and insights for leadership and relevant teams.
• Collaborate with product, marketing, and engineering teams to translate customer insights into actionable recommendations and product enhancements.
• Develop and implement strategies to advocate for the customer within the organization, ensuring their voice is heard in all decision-making processes.
• Manage special projects and initiatives as assigned, ensuring timely completion and alignment with strategic objectives.
• Maintain strict confidentiality and exercise sound judgment in all interactions and tasks.

Required Skills

• Proven experience in an executive assistant or administrative support role for senior leadership.
• Demonstrated analytical skills with the ability to interpret complex data sets and draw actionable conclusions.
• Excellent written and verbal communication skills, with the ability to articulate insights clearly and concisely.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and collaboration tools.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to work independently and effectively in a remote work environment.
• A keen eye for detail and a proactive, problem-solving mindset.

Preferred Qualifications

• Bachelor’s degree in Business Administration, Marketing, Data Analytics, or a related field.
• Experience with CRM systems and customer feedback platforms (e.g., Salesforce, Zendesk, Qualtrics).
• Familiarity with data visualization tools (e.g., Tableau, Power BI).
• Previous experience in the financial technology or software industry.

Perks & Benefits

• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching program.
• Paid time off and company holidays.
• Flexible work schedule and remote-first culture.
• Opportunities for professional development and continuous learning.
• Employee stock purchase program.
• Access to wellness programs and resources.
• Generous parental leave.

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