About the Company
The Canadian Automobile Association (CAA) is a federation of nine clubs providing more than 6 million Members with emergency roadside assistance, automotive and travel services, and savings opportunities. We are also a leading advocate for road safety and mobility. At CAA, we are committed to helping Canadians stay safe, secure, and mobile through our wide range of services and dedicated team. We foster a supportive and inclusive environment where our employees can thrive.
Job Description
We are seeking a dedicated and detail-oriented Remote Membership Coordinator to join our team. This is a 100% remote position focused on providing exceptional email-based support to our valued members across Canada. You will be the primary point of contact for member inquiries, ensuring timely and accurate resolution of their requests. The ideal candidate will have strong written communication skills, a knack for problem-solving, and a genuine desire to deliver outstanding member service.
Key Responsibilities
- Respond to member inquiries and requests via email in a timely and professional manner.
- Provide accurate information regarding membership benefits, services, and policies.
- Assist members with account updates, renewals, and troubleshooting common issues.
- Document all member interactions and resolutions meticulously in the CRM system.
- Collaborate with other departments to resolve complex member issues and escalate as necessary.
- Identify opportunities to improve the member experience and contribute to process enhancements.
- Maintain a high level of product and service knowledge to effectively support members.
Required Skills
- Exceptional written communication and email etiquette.
- Proficiency in using CRM software and other communication tools.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively in a remote environment.
- A high level of empathy and a customer-centric approach.
- Basic technical proficiency for navigating various online platforms.
- Fluency in English.
Preferred Qualifications
- Previous experience in a customer service or membership support role.
- Familiarity with the CAA services and offerings.
- Experience with Zendesk, Salesforce, or similar customer support platforms.
- Bilingualism (English/French) is a significant asset.
- Post-secondary education in business administration, communications, or a related field.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Retirement savings plan with company match.
- Opportunities for professional development and career growth.
- Employee assistance program.
- Access to exclusive CAA membership discounts and benefits.
- Flexible 100% remote work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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