About the Company
Teleperformance is a global leader in outsourced customer experience management, connecting the biggest and most respected brands with their customers. We are passionate about our people and committed to creating a vibrant, supportive, and rewarding work environment where careers thrive. With a presence in over 80 countries, we empower our teams to deliver exceptional service and innovative solutions that drive success for our clients and opportunities for our employees.
Job Description
Are you looking to start your career in customer service with a supportive team and excellent benefits? Teleperformance is seeking enthusiastic and dedicated individuals to join our team as Service Aides in Wesley Chapel, FL. This entry-level position offers comprehensive training, a competitive starting salary, and robust benefits including 401k matching. As a Service Aide, you will be the first point of contact for customers, providing friendly and efficient support to resolve inquiries and ensure a positive experience. If you have a passion for helping others and are eager to learn, we encourage you to apply and grow with a global leader in customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
- Provide accurate information and solutions to customer issues, escalating complex problems when necessary.
- Document all customer interactions and resolutions thoroughly in the CRM system.
- Maintain a high level of customer satisfaction through empathetic and effective communication.
- Adhere to company policies and procedures, ensuring compliance and quality service delivery.
- Collaborate with team members to share knowledge and improve overall customer support processes.
Required Skills
- Excellent verbal and written communication skills.
- Basic computer proficiency and ability to navigate multiple systems.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced team environment.
- High school diploma or equivalent.
- A positive attitude and willingness to learn.
Preferred Qualifications
- Previous experience in a customer service or call center environment (even brief or informal).
- Familiarity with CRM software.
- Bilingual capabilities (e.g., Spanish/English) are a plus.
Perks & Benefits
- Competitive entry-level salary.
- Comprehensive health, dental, and vision insurance.
- 401k matching program.
- Paid time off and holiday pay.
- Opportunities for career advancement and professional development.
- Employee assistance programs.
- Employee discounts and wellness initiatives.
- A supportive and inclusive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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