About the Company
U-Haul International, Inc. is an American moving equipment and storage rental company, based in Phoenix, Arizona, that has been in operation since 1945. It provides a wide range of moving and storage solutions to customers across North America, including truck and trailer rentals, self-storage units, moving supplies, and hitch installation services. With a vast network of independent dealers and company-owned stores, U-Haul is a recognized leader in the do-it-yourself moving industry, committed to providing convenience, affordability, and excellent customer service.
Job Description
Are you a customer service enthusiast looking for an exciting opportunity? Join U-Haul as a Truck Rental Counter Agent in Centennial, CO! In this dynamic role, you will be the first point of contact for our valued customers, assisting them with their moving and storage needs. You’ll process rental agreements, educate customers on our services and products, and ensure a smooth and positive experience. We are looking for individuals who are energetic, detail-oriented, and passionate about helping people.
Key Responsibilities
- Greet customers warmly and assist them with truck, trailer, and storage rentals.
- Process rental agreements accurately, including explaining terms and conditions.
- Inspect rental equipment upon dispatch and return, noting any damage.
- Answer customer inquiries in person and over the phone, providing accurate information about products and services.
- Upsell complementary products such as moving supplies, hitches, and storage units.
- Handle cash and credit card transactions, maintaining accurate records.
- Resolve customer concerns and complaints professionally and efficiently.
- Maintain cleanliness and organization of the rental counter and immediate work area.
- Assist with inventory management of moving supplies.
- Adhere to all company policies and procedures, including safety guidelines.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation and problem-solving abilities.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Attention to detail and accuracy in processing transactions.
- Physical ability to lift up to 50 lbs and perform light manual tasks.
Preferred Qualifications
- High school diploma or GED equivalent.
- Previous experience in a customer service or retail environment.
- Familiarity with truck or equipment rental processes.
- Valid driver's license with a clean driving record.
Perks & Benefits
- Competitive hourly wages.
- Medical, dental, and vision insurance options.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Employee discounts on U-Haul products and services.
- Opportunities for career advancement within a large national company.
- Comprehensive training program.
- Positive and supportive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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