About the Company
Teleperformance is a global leader in digitally integrated business services, connecting the biggest and most respected brands with their customers. We provide omnichannel customer experience management, back-office services, and knowledge services, powered by advanced digital solutions. Our commitment is to deliver exceptional customer journeys and drive business success for our partners worldwide.
Job Description
Are you passionate about delivering outstanding customer experiences and ready to jumpstart your career? Teleperformance, a global leader in customer experience management, is seeking a dedicated and enthusiastic individual to join our team as a Netflix Customer Liaison. In this vital role, you will be the friendly voice and helpful guide for Netflix subscribers, resolving inquiries, providing support, and ensuring every customer interaction is positive and seamless. This is an exciting opportunity to represent a world-renowned brand, develop invaluable skills, and grow within a dynamic and supportive environment. If you’re a natural communicator with a knack for problem-solving, we want to hear from you!
Key Responsibilities
- Serve as the primary point of contact for Netflix subscribers, addressing a wide range of inquiries via phone, chat, and email.
- Provide accurate information regarding billing, account management, technical issues, content, and general service questions.
- Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems to the appropriate internal teams when necessary.
- Maintain a high level of customer satisfaction by delivering empathetic, personalized, and professional service.
- Document all customer interactions and resolutions accurately in our CRM system.
- Stay up-to-date with Netflix product updates, service changes, and company policies to ensure accurate information delivery.
- Contribute to a positive team environment by collaborating with colleagues and supervisors.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and empathy skills.
- Proven ability to multi-task and navigate multiple systems simultaneously.
- Basic computer proficiency and comfort with online tools and software.
- Problem-solving aptitude with a customer-centric approach.
- Ability to work effectively in a fast-paced and dynamic environment.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in customer service, call center, or a client-facing role.
- Familiarity with streaming services and online entertainment platforms.
- Bilingual proficiency (e.g., Spanish/English) is a plus.
Perks & Benefits
- Competitive hourly wage with opportunities for performance incentives.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off (PTO) and paid holidays.
- 401(k) retirement savings plan with company match.
- Career development and advancement opportunities within a global company.
- Employee assistance programs and wellness initiatives.
- A vibrant and supportive work culture.
- Employee discounts on various products and services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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