Lead Patient Porter – Management Training focus

About the Company

Gloucestershire Hospitals NHS Foundation Trust is dedicated to providing exceptional healthcare services across Gloucestershire. We operate two acute hospitals, Gloucestershire Royal Hospital and Cheltenham General Hospital, along with Stroud Maternity Hospital. As a major employer in the region, we are committed to fostering a supportive and inclusive environment, valuing our staff, and investing in their development to ensure the highest standards of patient care. We are at the forefront of healthcare innovation and community well-being.

Job Description

We are seeking a highly motivated and compassionate individual for the role of Lead Patient Porter with a strong focus on Management Training. This is an exceptional opportunity for someone with experience in patient transport or similar roles to step into a leadership position while actively developing their management skills. You will play a crucial role in coordinating and leading a team of patient porters, ensuring the safe, efficient, and dignified movement of patients, equipment, and sensitive items within our hospital. This role offers a clear pathway for professional growth into future management positions within our Trust, with structured training and mentorship provided.

Key Responsibilities

• Lead, supervise, and coordinate the daily activities of the patient portering team.
• Ensure the safe and timely transport of patients, medical records, specimens, equipment, and supplies throughout the hospital.
• Act as a point of contact for staff queries and issues, escalating to management where necessary.
• Implement and maintain high standards of patient care, safety, and dignity during all transport activities.
• Assist with the training and induction of new porters, ensuring adherence to Trust policies and procedures.
• Conduct regular checks on equipment, reporting any faults or maintenance needs promptly.
• Monitor team performance and contribute to performance reviews under the guidance of management.
• Participate in management training programs, workshops, and mentorship sessions.
• Support management in rostering, resource allocation, and operational planning.
• Maintain accurate records of transport activities and complete necessary documentation.

Required Skills

• Excellent communication and interpersonal skills, with a compassionate approach.
• Demonstrated ability to work effectively in a team and lead by example.
• Strong organizational and problem-solving abilities.
• Physical stamina and ability to perform tasks involving lifting, pushing, and walking for extended periods.
• Basic IT literacy for record-keeping and communication.
• A proactive attitude with a willingness to learn and develop management competencies.
• Understanding of health and safety regulations, particularly within a healthcare setting.

Preferred Qualifications

• Previous experience in a patient transport, portering, or similar customer service role within a hospital setting.
• Experience in a supervisory or team leader capacity (even informal).
• NVQ Level 2 in Health & Social Care or equivalent qualification.
• First Aid certification.
• A valid UK driving license (desirable but not essential for this specific role).

Perks & Benefits

• Generous NHS pension scheme.
• Minimum 27 days annual leave (pro-rata) plus bank holidays, increasing with service.
• Comprehensive training and development programs, including a structured management training pathway.
• Access to exclusive NHS staff discounts and benefits.
• Supportive and collaborative working environment.
• Cycle to work scheme.
• Employee assistance program for well-being support.

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