About the Company
Webster Bank is a leading regional bank with a strong presence in the Northeastern United States. We offer a wide range of financial services to individuals, families, and businesses, committed to building lasting relationships and fostering community growth. At Webster, we believe in nurturing talent and providing paths for career advancement, ensuring our employees grow alongside our success.
Job Description
Join Webster Bank as a Head Teller Assistant with a direct path into management. This role is designed for ambitious individuals eager to advance their careers in banking. You will support the Head Teller in daily operations, ensuring exceptional customer service and efficient transaction processing, while actively participating in a structured management training program. This is an excellent opportunity to gain leadership experience, develop banking expertise, and contribute to a thriving team environment.
Key Responsibilities
- Assist the Head Teller in overseeing daily branch operations, including opening and closing procedures.
- Provide leadership and guidance to teller staff, ensuring adherence to bank policies and procedures.
- Handle complex customer transactions and resolve service issues with professionalism and efficiency.
- Participate in regular coaching sessions and performance reviews for teller team members.
- Monitor cash levels, conduct audits, and ensure compliance with all banking regulations.
- Engage in a structured management training curriculum, including shadowing branch managers and project work.
- Actively identify opportunities to cross-sell bank products and services to meet customer needs.
Required Skills
- Minimum of 2 years of experience in a teller or customer service role within a financial institution.
- Proven cash handling and balancing skills with a high degree of accuracy.
- Strong interpersonal and communication skills, both written and verbal.
- Ability to lead and motivate a team in a fast-paced environment.
- Proficiency in Microsoft Office Suite and standard banking software.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in Business, Finance, or a related field.
- Prior experience as a Senior Teller or Assistant Head Teller.
- Demonstrated interest in pursuing a career in banking management.
- Knowledge of Webster Bank's products and services.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Tuition reimbursement program for career development.
- Employee assistance program.
- Opportunities for rapid career advancement within the management training track.
- Employee banking benefits.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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