About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, driving transformation for many of the world’s best brands. With a diverse team across 40+ countries, Concentrix designs, builds, and runs the future of customer interactions. We empower our employees to deliver exceptional service and innovative solutions from anywhere.
Job Description
As a Remote Tech Associate at Concentrix, you will be a vital part of our technical support team, providing remote assistance to our internal staff and clients. This role focuses on ensuring seamless operation of technology and providing quick, effective solutions to technical issues. You will manage and troubleshoot hardware and software problems, support network connectivity, and guide users through technical procedures, all from the comfort of your home office. This position is 100% remote, offering the flexibility to work from your preferred location within the Dallas, TX area, and includes an equipment reimbursement program to help set up your home office.
Key Responsibilities
- Provide first-line technical support to internal employees and/or clients via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network connectivity issues remotely.
- Install, configure, and maintain operating systems and applications.
- Document all support interactions and resolutions in the ticketing system.
- Escalate complex issues to senior technical staff when necessary.
- Educate users on best practices for technology usage and security.
- Participate in training and development programs to enhance technical skills.
- Manage and track equipment inventory for remote staff, facilitating replacements and repairs.
Required Skills
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication abilities.
- Proficiency with Windows and/or Mac operating systems.
- Basic understanding of network protocols (TCP/IP, DNS).
- Ability to work independently and manage time effectively in a remote environment.
- Customer service-oriented mindset.
- Familiarity with remote desktop support tools.
Preferred Qualifications
- Associate's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+ or similar IT certification.
- Experience with ticketing systems (e.g., ServiceNow, Zendesk).
- Previous experience in a remote support role.
- Experience with Microsoft Office 365 administration.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holiday pay.
- Dedicated equipment reimbursement program for home office setup.
- Ongoing professional development and training opportunities.
- Employee assistance program.
- Opportunity to work for a global leader in customer experience.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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