About the Company
Concentrix is a global leader in customer experience (CX) and technology services, operating in over 40 countries and across 6 continents. We partner with the world’s best brands to deliver fully integrated, end-to-end CX solutions that drive business transformation. Our diverse team of over 270,000 passionate problem-solvers is dedicated to making a difference for our clients and their customers every day. We foster an innovative and inclusive environment where growth and development are highly valued.
Job Description
Concentrix is seeking a dedicated and technically proficient Desktop Support Aide to join our fully remote IT team. This is an exciting opportunity for an individual with a passion for technology and a commitment to providing excellent user support. As a 100% remote Desktop Support Aide, you will be the first point of contact for our employees experiencing technical issues, providing essential hardware and software support to ensure seamless operations across our global workforce. You will troubleshoot, diagnose, and resolve technical problems efficiently, maintaining a high level of customer satisfaction. This role requires strong problem-solving skills, excellent communication, and the ability to work independently in a remote environment.
Key Responsibilities
- Provide first-line technical support for hardware, software, and network-related issues via remote tools, phone, and chat.
- Install, configure, and troubleshoot operating systems (Windows, macOS), software applications, and peripheral devices.
- Assist users with account management, password resets, and access permissions.
- Diagnose and resolve common network connectivity issues.
- Document all support interactions, resolutions, and escalations in the ticketing system.
- Escalate complex issues to senior support engineers or specialized teams when necessary.
- Maintain accurate inventory of IT assets and software licenses.
- Proactively identify and suggest improvements to IT processes and tools.
- Adhere to IT security policies and best practices.
Required Skills
- Minimum 1 year of experience in IT support, help desk, or desktop support role.
- Proficiency in troubleshooting Windows 10/11 and macOS operating systems.
- Strong understanding of common office productivity suites (e.g., Microsoft 365, Google Workspace).
- Familiarity with remote desktop support tools and ticketing systems.
- Basic knowledge of network fundamentals (TCP/IP, DNS, VPN).
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-service oriented mindset.
Preferred Qualifications
- Associate's degree in Information Technology or a related field.
- CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate certification.
- Experience with identity management systems (e.g., Active Directory, Azure AD).
- Familiarity with ITIL framework.
- Experience supporting virtual desktop environments (e.g., VMware, Citrix).
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career growth.
- Employee assistance program.
- Flexible, 100% remote work environment.
- Modern equipment provided (laptop, monitor, etc.).
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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