About the Company
Teleperformance is a global leader in digitally integrated business services, providing advanced customer experience management and shared services to some of the world’s most successful companies. With a presence in 88 countries, we empower businesses to deliver outstanding service and create meaningful connections with their customers. We are committed to fostering an inclusive and flexible work environment where every employee can thrive.
Job Description
Are you a mom looking for a rewarding remote role that truly understands and accommodates your family’s schedule? Teleperformance is seeking dedicated individuals to join our remote team, offering a unique opportunity to work flexible hours that align with school schedules. This role is perfect for those seeking to re-enter the workforce or needing a more adaptable career path. As a Customer Service Representative, you will be the friendly voice of our clients, assisting customers with inquiries, resolving issues, and providing exceptional support from the comfort of your home. We value your commitment to both your career and your family, providing comprehensive training and ongoing support to ensure your success.
Key Responsibilities
- Handle inbound and outbound customer calls, emails, and/or chats in a professional and empathetic manner.
- Provide accurate information and solutions to customer inquiries regarding products, services, or accounts.
- Resolve customer complaints and issues efficiently, escalating complex cases when necessary.
- Document all customer interactions and transactions accurately in the CRM system.
- Maintain a high level of customer satisfaction and meet service quality standards.
- Adhere to company policies, procedures, and client-specific guidelines.
- Participate in ongoing training and development programs to enhance skills and knowledge.
- Manage time effectively to meet call handling and productivity targets while working within flexible schedules.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Ability to empathize with customers and maintain a positive attitude.
- Proficiency in basic computer navigation and multitasking.
- Reliable high-speed internet connection and a quiet, dedicated home workspace.
- Basic technical aptitude to troubleshoot minor system issues.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in customer service, call center, or remote work.
- Familiarity with CRM software or customer support platforms.
- Ability to adapt quickly to new processes and technologies.
- Strong organizational and time management skills.
Perks & Benefits
- 100% Remote Work: Enjoy the flexibility of working from your home.
- School Hours Friendly Schedule: Designed to accommodate parental responsibilities.
- Comprehensive Paid Training: Get all the tools and knowledge you need to succeed.
- Health, Dental, and Vision Insurance (for eligible employees).
- Paid Time Off and Holidays.
- 401(k) Retirement Plan (with company match).
- Employee Assistance Program (EAP).
- Opportunities for career growth and professional development within a global company.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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