About the Company
McKesson is a global leader in healthcare supply chain management solutions, retail pharmacy, oncology and specialty care, and healthcare technology. We partner with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations to deliver the right medicines, technologies, and business solutions to help patients stay healthy. McKesson Technology Solutions is dedicated to advancing healthcare through innovative software and services, improving patient care and operational efficiency across the healthcare spectrum.
Job Description
Join McKesson Technology Solutions as a Pharmacy Software Support Tech in Bozeman, Montana, and embark on a rewarding career path at the intersection of IT and healthcare. This full-time, on-site role is perfect for individuals passionate about technology and making a tangible impact on healthcare operations. You will be instrumental in ensuring the smooth functioning of our critical pharmacy management software, providing essential technical support to pharmacy professionals. This position offers a unique opportunity to grow your technical skills, deepen your understanding of pharmacy workflows, and contribute to a team dedicated to innovation and excellence in healthcare technology.
Key Responsibilities
- Provide comprehensive technical support and troubleshooting for McKesson's pharmacy management software systems.
- Diagnose and resolve software-related issues, system errors, and user queries for our pharmacy clients.
- Guide users through system functionalities, features, and optimal data entry practices.
- Accurately document all support interactions, resolutions, and recurring issues in our ticketing system.
- Collaborate closely with internal development and product teams to escalate and resolve complex software bugs or enhancement requests.
- Conduct training sessions for pharmacy staff on new software features, updates, or best practices.
- Stay informed about current pharmacy regulations, industry standards, and software updates to provide informed support.
- Contribute to the creation and maintenance of a robust knowledge base and support documentation.
Required Skills
- Strong analytical and problem-solving abilities with a keen attention to detail.
- Excellent verbal and written communication skills for clear client and internal team interaction.
- Foundational understanding of software troubleshooting methodologies and basic IT concepts.
- Basic knowledge of database concepts, particularly SQL, is preferred.
- Proven ability to manage multiple tasks, prioritize effectively, and work both independently and collaboratively.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- High school diploma or GED equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or a related technical field.
- Previous experience (1+ year) in a technical support role, especially within the healthcare or pharmacy industry.
- Familiarity with pharmacy operations, terminology, and workflows.
- Experience utilizing ticketing systems such as Zendesk, ServiceNow, or similar platforms.
Perks & Benefits
- Competitive annual salary and comprehensive benefits package.
- Robust health, dental, and vision insurance plans.
- 401(k) retirement savings plan with generous company match.
- Generous paid time off (PTO) and company-observed holidays.
- Significant opportunities for professional growth and career advancement within a global leader.
- Employee assistance program for personal and professional support.
- Tuition reimbursement program to support continuous learning and skill development.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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