About the Company
Omni Hotels & Resorts is a luxury hotel and resort chain with properties across North America. We are dedicated to delivering an elevated experience, memorable stays, and unparalleled service to our guests. Our commitment to excellence is reflected in every detail, from world-class dining to exquisite accommodations and amenities. We believe in fostering an environment where guests feel valued and employees are empowered to provide exceptional hospitality.
Job Description
Are you passionate about travel, keen on details, and possess a discerning eye for luxury hospitality? Omni Hotels & Resorts is seeking a discerning individual to join our team as a Resort Mystery Guest for the summer season. This unique, all-expenses-paid role involves discreetly evaluating the quality of our resort services, amenities, and overall guest experience across various Omni properties. You will travel, stay, and interact with our resorts as a regular guest, providing unbiased, detailed feedback critical to maintaining our high standards of excellence. This is a temporary, seasonal position offering a unique opportunity to contribute directly to the enhancement of our guest experience.
Key Responsibilities
- Travel discreetly to assigned Omni Hotels & Resorts properties across various locations.
- Engage with and evaluate various resort services including check-in/check-out, dining, spa, recreation, and concierge.
- Observe and critically assess all aspects of the guest experience, from cleanliness and service quality to ambiance and staff professionalism.
- Document observations and experiences thoroughly and objectively using digital tools.
- Prepare comprehensive and detailed written reports on findings, including specific examples and constructive feedback, within specified deadlines.
- Maintain strict confidentiality regarding assignments, observations, and company proprietary information.
- Adhere to all guidelines and instructions provided for each evaluation visit.
- Represent the company's commitment to quality by identifying areas for improvement and excellence.
Required Skills
- Exceptional observational skills and meticulous attention to detail.
- Strong written communication skills for comprehensive and clear report generation.
- Ability to remain discreet, objective, and unbiased in various situations.
- Proficiency in using digital tools and platforms for documentation and reporting.
- Self-motivated and capable of working independently with minimal supervision.
- Excellent time management and organizational abilities to meet deadlines.
- A genuine passion for luxury travel, hospitality, and customer service excellence.
Preferred Qualifications
- Previous experience in customer service, hospitality, quality assurance, or mystery shopping roles.
- Familiarity with luxury hotel brands and high-end service expectations.
- Ability to travel extensively for the duration of the summer season (typically 3 months).
- Adaptability to diverse environments and service styles.
Perks & Benefits
- All travel, accommodation, dining, and activity expenses fully covered.
- Competitive seasonal stipend for your time and effort.
- Opportunity to experience luxury resorts first-hand as a valued guest.
- Direct impact on improving guest experiences and service standards across a renowned brand.
- Flexible schedule for assignments during the seasonal period.
- Unique and exciting work environment with diverse experiences.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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