About the Company
Kaplan Inc. is a global leader in education and career services, dedicated to helping individuals achieve their academic and professional goals. With a legacy spanning over 80 years, we provide a wide range of educational programs, test preparation, professional training, and university pathways. Our commitment to student success drives everything we do, fostering an inclusive and supportive learning environment for millions worldwide.
Job Description
We are seeking a highly motivated and empathetic Student Support Associate to join our team in Olathe, Kansas. This is an excellent entry-level opportunity for individuals passionate about helping students succeed. As a Student Support Associate, you will be the first point of contact for students, providing guidance, resolving inquiries, and ensuring a positive experience with Kaplan’s educational programs. Comprehensive training will be provided, making this an ideal role for those eager to start a career in student services. This role is eligible for performance-based bonuses.
Key Responsibilities
- Serve as the primary point of contact for student inquiries via phone, email, and chat, providing timely and accurate information.
- Assist students with navigating course materials, understanding program requirements, and accessing digital learning tools.
- Troubleshoot basic technical issues related to online platforms and escalate complex problems to appropriate departments.
- Provide empathetic support and guidance to students facing academic or personal challenges, referring them to specialized resources when necessary.
- Maintain accurate records of student interactions and resolutions using our CRM system.
- Collaborate with academic advisors, instructors, and other support staff to ensure seamless student support.
- Proactively identify and address potential student retention risks.
- Participate in ongoing training and professional development to enhance support skills and program knowledge.
Required Skills
- Exceptional verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Demonstrated empathy and a student-centric approach.
- Proficiency in basic computer applications and willingness to learn new software.
- Ability to work effectively in a fast-paced team environment.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in Education, Communications, Psychology, or a related field.
- Prior experience in customer service, help desk support, or an educational setting (volunteer or paid).
- Familiarity with CRM software and learning management systems (LMS).
- Bilingual proficiency is a plus.
Perks & Benefits
- Comprehensive paid training program.
- Performance-based bonus opportunities.
- Competitive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Tuition reimbursement and professional development assistance.
- Employee assistance program.
- Vibrant and supportive company culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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