About the Company
Hilton Woking is a prestigious hotel known for its exceptional guest service and comfortable accommodations. As part of the globally renowned Hilton brand, we pride ourselves on creating memorable experiences for our guests and fostering a supportive, inclusive environment for our team members. Joining Hilton means becoming part of a legacy of hospitality excellence, where every team member plays a vital role in our success. We are dedicated to continuous improvement, guest satisfaction, and providing a welcoming atmosphere for everyone.
Job Description
We are seeking a reliable and proactive Night Porter to join our dedicated team at Hilton Woking. This part-time role is perfect for someone looking to earn ‘extra cash’ by working two nights per week, ensuring the smooth and secure operation of our hotel during the quieter hours. As a Night Porter, you will be the primary point of contact for guests overnight, handling arrivals, departures, and inquiries with professionalism and a friendly demeanor. Your vigilance will be key to maintaining the safety and security of our premises, while also assisting with light administrative tasks and guest requests. This position offers a fantastic opportunity to become an integral part of our hotel operations, providing essential support and ensuring our guests have a peaceful and pleasant stay.
Key Responsibilities
- Manage guest check-ins and check-outs efficiently and courteously during night shifts.
- Handle all guest inquiries, requests, and complaints promptly and professionally.
- Perform regular security checks throughout the hotel premises to ensure guest safety and property security.
- Monitor CCTV systems and respond to any alarms or incidents appropriately.
- Assist with preparing for the next day's operations, including setting up meeting rooms or public areas.
- Complete light administrative duties, such as preparing reports or processing paperwork.
- Handle phone calls and internal communications with excellent customer service.
- Address any emergency situations, such as fire alarms or medical emergencies, following hotel procedures.
- Ensure all public areas are tidy and presentable for the morning staff.
- Collaborate effectively with other hotel departments to ensure seamless service.
Required Skills
- Excellent communication and interpersonal skills.
- Ability to work independently and demonstrate initiative.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Basic computer proficiency for administrative tasks.
- A keen eye for detail and a commitment to security.
- Reliability and punctuality for scheduled shifts.
Preferred Qualifications
- Previous experience in a hotel or hospitality environment.
- Knowledge of basic first aid procedures.
- Familiarity with hotel management systems (e.g., Opera PMS).
- A proactive and positive attitude.
Perks & Benefits
- Competitive hourly pay with opportunities for extra shifts.
- Access to Hilton's extensive team member travel discounts worldwide.
- Comprehensive training and development opportunities.
- Meal provided during shifts.
- Uniform provided.
- Contribution to a pension scheme.
- A supportive and friendly work environment.
- Opportunity to be part of a globally recognized hospitality brand.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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