About the Company
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create long-lasting value for our clients, people and communities.
Job Description
Join Accenture as a Google Customer Partner and play a pivotal role in supporting our clients in leveraging cutting-edge Google technologies. This hybrid role based in our vibrant Belfast office offers an exciting opportunity to combine technical expertise with exceptional customer service. You will be instrumental in ensuring our clients achieve maximum value from their Google Cloud and related solutions, troubleshooting complex issues, and guiding them through best practices. This is a chance to work with a leading global company, innovate with Google’s ecosystem, and contribute to transformative projects.
Key Responsibilities
- Provide expert-level support for Google Cloud products and services to enterprise clients.
- Diagnose, troubleshoot, and resolve complex technical issues related to Google Workspace, Google Cloud Platform, and other Google technologies.
- Act as a primary point of contact for client queries, ensuring timely and effective communication.
- Collaborate with internal technical teams and Google support to escalate and resolve critical issues.
- Develop and maintain strong client relationships, understanding their business needs and technical environments.
- Document support cases, solutions, and knowledge base articles for continuous improvement.
- Conduct client training and workshops on Google products and features as required.
- Contribute to continuous improvement initiatives for support processes and client satisfaction.
Required Skills
- Minimum of 2 years of experience in a technical support or customer success role, preferably with cloud technologies.
- Demonstrable knowledge of Google Cloud Platform (GCP) or Google Workspace (formerly G Suite).
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Customer-focused mindset with a passion for delivering exceptional service.
Preferred Qualifications
- Google Cloud certification (e.g., Cloud Digital Leader, Associate Cloud Engineer).
- Experience with CRM systems and IT service management tools.
- Familiarity with scripting languages (e.g., Python, Bash) for automation and troubleshooting.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and flexible working arrangements.
- Access to world-class learning and development resources, including Google certifications.
- Employee assistance program and wellness initiatives.
- Pension scheme with company contributions.
- Vibrant and inclusive company culture with opportunities for career growth.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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