About the Company
TELUS International is a leading global customer experience and digital solutions provider. We design, build, and deliver next-generation digital solutions for global and disruptive brands, helping them improve customer interactions and drive growth. We are committed to fostering a diverse and inclusive environment where innovation thrives, empowering our team members to deliver exceptional service from anywhere.
Job Description
Join TELUS International as a Virtual Tech Support Chat Agent and provide exceptional technical assistance entirely through chat – no phone calls required! This is a 100% remote, full-time opportunity where you will be the first point of contact for customers, troubleshooting technical issues, providing solutions, and ensuring a positive experience. We believe in empowering our team members with the right tools, which is why we’ll send you all the necessary equipment to set up your home office.
Key Responsibilities
- Respond to customer inquiries and provide technical support via live chat, ensuring timely and accurate resolution of issues.
- Diagnose and troubleshoot hardware, software, and network problems for various products and services.
- Escalate complex issues to senior support technicians when necessary, providing detailed notes and documentation.
- Maintain a high level of customer satisfaction by delivering professional, courteous, and efficient service.
- Document all interactions and solutions accurately in the customer relationship management (CRM) system.
- Stay up-to-date with product knowledge, service updates, and technical procedures.
- Adhere to company policies and procedures, including data privacy and security guidelines.
Required Skills
- Excellent written communication skills with strong grammar and spelling.
- Strong problem-solving and analytical abilities.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Proficiency with basic computer applications and navigating various software systems.
- A quiet, distraction-free home workspace with a reliable high-speed internet connection.
- Customer-focused attitude with a commitment to providing outstanding service.
Preferred Qualifications
- Previous experience in a chat-based customer service or technical support role.
- Familiarity with common operating systems (Windows, macOS) and mobile devices (iOS, Android).
- Basic understanding of network connectivity and common technical terminology.
- Experience using CRM software and ticketing systems.
Perks & Benefits
- Competitive hourly wage with opportunities for advancement.
- Comprehensive health, dental, and vision benefits.
- Paid time off and holiday pay.
- All necessary computer equipment provided and shipped directly to your home.
- Extensive paid training program.
- Employee assistance program.
- 100% remote work flexibility.
- Opportunities for professional development and career growth within a global company.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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