About the Company
Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to fostering a diverse and inclusive environment where every employee can thrive and grow their career. Our dedication to client satisfaction and community support drives everything we do.
Job Description
As a Lead Teller Associate at Bank of America, you will play a crucial role in delivering exceptional customer service while guiding and supporting a team of tellers. This position is ideal for individuals with a strong understanding of banking operations, a passion for developing others, and a commitment to maintaining high standards of accuracy and efficiency. You will act as a primary point of contact for complex transactions and customer inquiries, ensuring a smooth and positive banking experience. Beyond daily transactions, a key aspect of this role involves active mentorship, coaching junior tellers, and fostering a collaborative and supportive branch environment. This is an on-site, full-time position located in our Charlotte branch.
Key Responsibilities
- Oversee daily teller operations, ensuring compliance with bank policies and procedures.
- Provide leadership, guidance, and mentorship to junior teller associates, fostering their professional growth.
- Handle complex customer transactions, inquiries, and resolve issues efficiently and courteously.
- Assist in balancing the branch's cash vault and ATMs, ensuring accuracy and security.
- Conduct regular coaching sessions and performance feedback for teller team members.
- Identify opportunities to refer customers to other banking specialists for their financial needs.
- Maintain a thorough understanding of all bank products and services.
- Ensure a high level of customer satisfaction through professional and empathetic service.
Required Skills
- Minimum of 3 years of experience in a teller or customer service role within the financial industry.
- Proven ability to lead, mentor, and train team members.
- Strong cash handling and balancing skills.
- Excellent interpersonal and communication skills.
- Proficiency in using banking software and systems.
- Demonstrated problem-solving abilities and attention to detail.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in Business, Finance, or a related field.
- Previous experience as a Head Teller or Senior Teller.
- Bilingual proficiency (e.g., Spanish, Mandarin) is a plus.
- Knowledge of Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) regulations.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off, including vacation, sick leave, and holidays.
- Tuition reimbursement and professional development programs.
- Employee assistance program and wellness initiatives.
- Opportunities for career advancement within a global financial leader.
- Employee discounts on banking services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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