About the Company
Ipsos is one of the largest market research and polling companies globally, operating in 90 markets and employing over 18,000 people. Our passionately curious research professionals, analysts, and scientists have built unique multi-specialist capabilities that provide true understanding and powerful insights into the actions, opinions, and motivations of citizens, consumers, patients, customers, or employees. We serve more than 5,000 clients across the globe with 75 business solutions to help them make faster, smarter, and bolder decisions.
Job Description
Are you a detail-oriented, discerning individual with a keen eye for customer service and brand experience? Ipsos is seeking a Senior Mystery Shopper in Pasadena, CA, to join our dynamic team of market research professionals. This part-time role is ideal for retired professionals looking to utilize their extensive life and career experience in a flexible, impactful way. As a Senior Mystery Shopper, you will play a crucial role in evaluating the quality of service, product presentation, and overall customer experience across various retail, hospitality, and service industries. Your observations will provide invaluable data to help our clients improve their operations and enhance customer satisfaction. Enjoy the flexibility of setting your own schedule while contributing to meaningful market insights.
Key Responsibilities
- Conduct assigned mystery shopping visits to various businesses in the Pasadena and greater Los Angeles area, adhering strictly to project guidelines and scenarios.
- Observe and meticulously document specific details related to customer service, store environment, product availability, cleanliness, and employee interactions.
- Complete detailed reports accurately and promptly after each visit, providing objective feedback and constructive observations.
- Maintain strict confidentiality regarding client identities, project details, and findings.
- Adhere to all ethical guidelines and standards set forth by Ipsos and the mystery shopping industry.
- Manage scheduling and logistics for multiple assignments efficiently.
Required Skills
- Exceptional attention to detail and observational skills.
- Strong written communication skills for clear and concise reporting.
- Reliable access to transportation and ability to travel within the specified geographic area.
- Proficiency with basic computer applications (email, web browsing, online forms).
- High level of integrity, honesty, and discretion.
- Ability to follow detailed instructions accurately and without deviation.
Preferred Qualifications
- Previous experience in customer service, retail, or a related field.
- A background as a retired professional from any industry, demonstrating a strong work ethic and professional conduct.
- Excellent time management and organizational abilities.
- Comfortable with technology, including smartphone applications for data collection.
- A passion for understanding customer experience and providing valuable feedback.
Perks & Benefits
- Flexible part-time schedule, allowing for work-life balance.
- Opportunity to earn supplemental income.
- Engage with local businesses and contribute to community improvement.
- Access to a variety of interesting assignments.
- Professional development through detailed feedback and training.
- Be part of a globally recognized market research leader.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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