About the Company
Marriott International is a leading global lodging company with more than 8,000 properties in 139 countries and territories. Founded by J. Willard and Alice Marriott, the company is headquartered in Bethesda, Maryland, USA, and encompasses a portfolio of more than 30 leading brands. Marriott is dedicated to providing unparalleled experiences for its guests and fostering a culture of excellence and innovation, ensuring every stay is memorable.
Job Description
Are you passionate about exceptional hospitality and have a keen eye for detail? Marriott International is seeking discerning individuals to join our team as a Resort Mystery Guest for the summer season. This unique, temporary role involves discreetly evaluating the quality of service, amenities, and overall guest experience at our luxury resort properties. You will immerse yourself in the guest journey, providing invaluable feedback that helps us maintain our world-class standards. This role comes with the incredible perk of all expenses paid for your assigned resort stays, allowing you to focus purely on the guest experience.
Key Responsibilities
- Discreetly evaluate all aspects of the resort experience, including check-in/check-out processes, room cleanliness and amenities, food and beverage services, recreational facilities, and staff interactions.
- Observe and assess staff professionalism, attentiveness, and adherence to service standards without revealing your identity.
- Compile detailed, objective, and constructive written reports following each assignment, highlighting strengths and areas for improvement.
- Provide specific examples and clear descriptions to support all observations and ratings.
- Adhere strictly to confidentiality agreements and evaluation guidelines.
- Manage assigned travel logistics and complete reports within specified deadlines.
Required Skills
- Exceptional observational skills and attention to detail.
- Strong written communication skills with the ability to articulate findings clearly and concisely.
- High level of discretion, integrity, and professionalism.
- Reliability and adherence to deadlines.
- Ability to travel and adapt to varying resort environments.
- Basic computer proficiency for report submission.
Preferred Qualifications
- Previous experience in hospitality or customer service roles.
- Familiarity with luxury service standards.
- Experience as a mystery shopper or quality assurance evaluator.
- Strong analytical and problem-solving abilities.
Perks & Benefits
- All expenses paid for assigned resort stays (including accommodation, food, and pre-approved activities).
- Opportunity to experience luxury resorts and influence service standards.
- Flexible assignment schedule within the summer season.
- Travel opportunities to beautiful resort destinations.
- Competitive hourly compensation for evaluation time.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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