About the Company
FedEx Freight is a leading provider of LTL (less-than-truckload) freight services, delivering innovative transportation solutions across North America. We are committed to connecting people and possibilities, providing exceptional service, and fostering a supportive and inclusive work environment. Joining FedEx Freight means becoming part of a global family dedicated to excellence and customer satisfaction.
Job Description
Are you ready to kickstart your career in logistics? FedEx Freight is seeking a motivated and enthusiastic individual to join our team as a Freight Support Representative. This entry-level position is designed for individuals eager to learn and grow within the dynamic world of freight transportation. You will play a crucial role in ensuring smooth operations by providing essential support to our customers and internal teams. This is a fantastic opportunity for career starters to gain valuable experience and build a strong foundation in a reputable industry leader.
Key Responsibilities
- Respond to customer inquiries via phone and email regarding freight status, delivery schedules, and service options.
- Provide accurate and timely information on shipments, tracking, and pricing.
- Assist with data entry and maintenance of shipment records in our internal systems.
- Collaborate with dispatch, operations, and sales teams to resolve customer issues and ensure service excellence.
- Process basic service requests and escalate complex issues to appropriate departments.
- Document all customer interactions and resolutions accurately.
- Adhere to company policies, procedures, and safety standards.
- Participate in ongoing training and development programs to enhance knowledge and skills.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to work effectively in a fast-paced and team-oriented environment.
- High school diploma or equivalent.
- Strong organizational skills and ability to manage multiple tasks.
Preferred Qualifications
- Some prior customer service experience (e.g., retail, food service) is a plus.
- Familiarity with basic logistics or transportation terminology.
- Associate's degree or some college coursework.
- Bilingual skills (English/Spanish) a plus.
Perks & Benefits
- Comprehensive medical, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Tuition reimbursement program.
- Employee assistance program.
- Career development and training opportunities.
- Employee discount programs.
- Life and disability insurance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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