About the Company
BT Group is one of the world’s leading communications services companies, serving customers in 180 countries. Our main activities are the provision of fixed-line services, broadband, mobile, and TV products and services as well as networked IT services. We connect millions of people every day, and our commitment to customer satisfaction is at the heart of everything we do. Join our team in Wakefield and start a rewarding career with a company that values growth and development.
Job Description
Are you looking to kickstart your career in a dynamic and supportive environment? BT Group is seeking enthusiastic individuals to join our customer service team as an Online Support Assistant in Wakefield. This entry-level position requires no prior experience, offering comprehensive training to equip you with the skills needed to excel. You will be the first point of contact for our customers, providing friendly and efficient support for a range of inquiries related to our products and services. If you’re passionate about helping people and eager to learn, we want to hear from you!
Key Responsibilities
- Respond to customer inquiries via live chat, email, and social media platforms in a timely and professional manner.
- Provide accurate information and solutions regarding BT products, services, and accounts.
- Troubleshoot common issues and guide customers through resolution steps.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Document customer interactions and resolutions accurately in our CRM system.
- Collaborate with team members to share knowledge and improve overall support quality.
- Adhere to company policies and procedures, ensuring data privacy and security.
- Continuously learn about new products, services, and system updates to provide up-to-date support.
Required Skills
- Excellent written communication skills with a friendly and empathetic tone.
- Basic computer literacy and ability to navigate various software applications.
- Strong problem-solving abilities and a logical approach to challenges.
- Ability to work effectively in a fast-paced team environment.
- High level of attention to detail and accuracy.
- A positive attitude and a genuine desire to help customers.
- Ability to learn new information and processes quickly.
- No prior experience required; full training will be provided.
Preferred Qualifications
- Familiarity with telecommunications products or services (personal use is fine).
- Experience with customer service software or CRM systems (e.g., Zendesk, Salesforce).
- Demonstrated ability to multitask and manage time efficiently.
Perks & Benefits
- Competitive salary with performance-based bonuses.
- Comprehensive paid training program.
- Generous annual leave allowance.
- Company pension scheme.
- Exclusive BT employee discounts on products and services.
- Access to health and wellness programs.
- Opportunities for career progression and professional development.
- A supportive and inclusive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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