About the Company
Penn Medicine is a world-renowned academic medical center, dedicated to the highest standards of patient care, education, and research. With a rich history spanning over 260 years, we are at the forefront of medical innovation, providing compassionate care to our diverse community. Our commitment to excellence is reflected in our state-of-the-art facilities and our team of dedicated professionals who are passionate about making a difference in healthcare. Join us and become part of an organization that values collaboration, learning, and continuous improvement.
Job Description
We are seeking a highly motivated and detail-oriented Medical Receptionist to join a bustling medical office within Penn Medicine. This is an excellent opportunity for individuals looking to start or grow their career in healthcare administration, offering comprehensive ongoing training to ensure your success. You will be the first point of contact for our patients, providing exceptional customer service, managing schedules, and contributing to the smooth operation of our clinic. If you thrive in a fast-paced environment, possess excellent organizational skills, and are eager to learn and develop, we encourage you to apply.
Key Responsibilities
- Greet patients warmly and professionally upon arrival, ensuring a positive first impression.
- Manage patient check-ins and check-outs efficiently, including verifying demographic and insurance information.
- Schedule and confirm appointments, handle cancellations, and reschedule as needed using our electronic medical record (EMR) system.
- Answer multi-line phones, direct calls, and take accurate messages.
- Collect co-payments and outstanding balances, process payments, and provide receipts.
- Maintain patient records and ensure confidentiality in compliance with HIPAA regulations.
- Scan, file, and retrieve medical documents accurately.
- Assist patients with inquiries, provide directions, and address concerns with empathy and professionalism.
- Collaborate with clinical staff to ensure seamless patient flow and address any operational needs.
- Maintain a clean, organized, and welcoming reception area.
- Participate in ongoing training and professional development programs.
Required Skills
- High School Diploma or GED.
- Proficiency in basic computer applications (Microsoft Office Suite).
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Exceptional customer service and interpersonal skills.
- Ability to work effectively in a fast-paced and demanding environment.
- A positive attitude and a commitment to patient care.
Preferred Qualifications
- Previous experience in a medical office or customer service role.
- Familiarity with medical terminology.
- Experience with electronic medical record (EMR) systems.
- Associate's or Bachelor's degree in a related field.
Perks & Benefits
- Competitive hourly wage.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 403(b) retirement plan with employer match.
- Tuition reimbursement and continuing education opportunities.
- Life and disability insurance.
- Employee wellness programs.
- Access to Penn Medicine's extensive network of resources and expertise.
- Opportunities for career advancement within a leading healthcare system.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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