About the Company
Savills is a global real estate services provider with a rich history of excellence and a strong presence in the luxury residential market. We are committed to delivering exceptional client service, managing some of the most prestigious properties worldwide. Join our team and contribute to a world-class living experience for our discerning residents.
Job Description
Savills is seeking a highly professional and dedicated Residential Concierge for a prestigious luxury residential property in Kensington, Greater London. This front desk role is pivotal in ensuring an impeccable first impression and providing unparalleled service to our residents and their guests. The successful candidate will be the welcoming face of the residence, managing all front-of-house operations with discretion, efficiency, and a proactive approach. This is an exciting opportunity for an individual with exceptional customer service skills who thrives in a high-end environment and is looking for a role offering a high salary and significant responsibility.
Key Responsibilities
- Provide a warm, professional, and discreet welcome to all residents and visitors.
- Manage all incoming calls, correspondence, and package deliveries efficiently.
- Handle resident inquiries, requests, and complaints with a solutions-oriented approach, ensuring timely resolution.
- Maintain security protocols, monitor CCTV, and manage access control for the building.
- Coordinate with maintenance, cleaning, and other service providers to ensure seamless property operations.
- Assist residents with bookings, reservations, and recommendations for local services and amenities.
- Oversee the cleanliness and presentation of the lobby and communal areas.
- Maintain accurate logs and records of daily activities, incidents, and resident requests.
Required Skills
- Exceptional customer service and interpersonal skills.
- Proven ability to manage front desk operations in a high-end environment.
- Strong communication skills, both verbal and written, with impeccable etiquette.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- High level of integrity, discretion, and professionalism.
- Excellent organizational skills and attention to detail.
- Ability to remain calm and effective under pressure.
Preferred Qualifications
- Previous experience in a luxury hotel, residential building, or high-end hospitality setting.
- Fluency in additional languages is a plus.
- Knowledge of local attractions, services, and amenities in Kensington and Greater London.
- Experience with property management software (e.g., MRI, Yardi).
- First Aid and Health & Safety certification.
Perks & Benefits
- Competitive high salary package.
- Comprehensive health and wellness benefits.
- Generous paid time off and holiday allowance.
- Company pension scheme.
- Opportunities for professional development and training.
- Employee assistance program.
- Access to Savills' exclusive employee discounts.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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