Junior Porter – Career Progression in Hospitality, Subito

About the Company

Hilton Manchester Deansgate is an iconic luxury hotel situated in the heart of Manchester’s vibrant city centre, occupying a prominent position within the stunning Beetham Tower. As a flagship property, we are renowned for providing unparalleled views, sophisticated accommodations, and exceptional service to a diverse clientele. We pride ourselves on fostering a culture of excellence, innovation, and guest satisfaction, while also investing in the growth and development of our dedicated team members.

Job Description

We are seeking an enthusiastic and motivated Junior Porter to join our dynamic team at Hilton Manchester Deansgate. This is an outstanding opportunity for individuals eager to begin a rewarding career in the luxury hospitality sector. As a Junior Porter, you will be at the forefront of guest services, responsible for creating a positive first and lasting impression. You will play a vital role in ensuring a seamless and welcoming experience for all our guests, from assisting with luggage to providing essential information and support. This role offers significant potential for career progression within our esteemed global brand for those demonstrating commitment and a passion for service.

Key Responsibilities

• Warmly greet and assist guests upon their arrival and departure, creating a welcoming atmosphere.
• Safely and efficiently handle guest luggage, transporting it to and from rooms and vehicles.
• Provide guests with accurate information regarding hotel services, facilities, and local attractions within Deansgate and wider Manchester.
• Assist with the delivery and collection of parcels, newspapers, and other items for guests and internal departments.
• Ensure the lobby, entrance, and luggage storage areas are maintained to the highest standards of cleanliness and presentation.
• Promptly respond to guest requests, such as arranging transportation or providing additional amenities.
• Collaborate effectively with the front desk, concierge, and other hotel departments to ensure smooth operations and guest satisfaction.
• Adhere to all hotel security, health, and safety regulations and procedures.

Required Skills

• Exceptional customer service and interpersonal communication skills.
• Ability to perform physical tasks, including lifting and carrying luggage (up to 25kg) and standing for extended periods.
• A proactive, positive attitude with a strong work ethic and professional appearance.
• Excellent teamwork skills and the ability to work effectively in a fast-paced environment.
• Strong organisational skills and attention to detail.
• Flexibility to work various shifts, including evenings, weekends, and public holidays.
• A genuine passion for providing outstanding guest experiences.

Preferred Qualifications

• Previous experience in a customer-facing role, ideally within hospitality or retail.
• Basic knowledge of Manchester city centre and local points of interest.
• A full, clean UK driving license (desirable but not essential).
• Multilingual abilities are a plus, but not required.

Perks & Benefits

• Competitive salary package with opportunities for service charge/tips.
• Extensive training and development programs designed for career progression within Hilton.
• Global travel discounts for you and your family across the Hilton portfolio.
• Access to Hilton's comprehensive employee assistance program.
• Complimentary meals on duty.
• Uniform provided and laundered.
• Pension scheme contributions.
• Opportunities for internal promotions and international career opportunities.
• Recognition and reward programs.

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