About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, driving customer engagement and business growth for some of the world’s best brands. With a presence in over 40 countries and across 6 continents, we are committed to delivering exceptional customer experiences and empowering our diverse workforce. Join a team where innovation meets impact, and your contribution is valued.
Job Description
We are seeking a meticulous and dedicated Call Center Audio Tagger to join our remote team. In this vital role, you will be responsible for listening to and accurately tagging call center audio recordings, contributing directly to the quality analysis and improvement of our customer service interactions. This is a work-from-home position that requires strong attention to detail, excellent listening skills, and the ability to maintain focus in a remote environment. You will play a key part in providing insights that drive operational efficiency and enhance customer satisfaction.
Key Responsibilities
- Listen to and accurately tag a high volume of call center audio recordings according to predefined guidelines and criteria.
- Categorize calls based on sentiment, intent, agent performance, compliance, and other specified metrics.
- Identify and escalate critical audio segments or trends that require immediate attention from quality assurance or operations teams.
- Maintain high levels of accuracy and consistency in tagging to ensure reliable data for quality analysis.
- Participate in regular calibration sessions with the quality assurance team to ensure tagging consistency and understanding of new guidelines.
- Provide constructive feedback on tagging guidelines and tools to improve efficiency and accuracy.
- Adhere strictly to data privacy and confidentiality protocols when handling sensitive information.
- Manage daily tagging quotas and deadlines efficiently within a remote work setup.
Required Skills
- Exceptional listening comprehension and attention to detail.
- Ability to concentrate for extended periods and perform repetitive tasks accurately.
- Proficiency with basic computer applications and strong typing skills.
- Reliable high-speed internet connection and a quiet home office environment.
- Excellent time management and organizational skills to meet daily targets.
- Strong understanding of data privacy and confidentiality best practices.
Preferred Qualifications
- Previous experience in a call center, customer service, or data entry role.
- Familiarity with audio tagging software or transcription tools.
- Experience working in a remote capacity.
- Basic knowledge of quality assurance processes.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive remote onboarding and training program.
- Opportunity to work with a global leader in CX solutions.
- Access to a supportive and collaborative remote team environment.
- Career development opportunities within a growing company.
- Employee wellness programs and resources.
- Flexible work schedule options.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.