Lead Teller Associate – Mentorship and Support

About the Company

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to making financial lives better through the power of every connection. Join our team in Wichita and contribute to a legacy of trust and community support.

Job Description

We are seeking a dedicated and experienced Lead Teller Associate to join our team in Wichita, Kansas. This pivotal role involves providing exceptional customer service, processing financial transactions with accuracy, and taking on a mentorship and support role for junior tellers. You will be instrumental in fostering a positive and productive team environment, ensuring operational efficiency, and upholding the highest standards of banking service. If you are passionate about leadership, customer satisfaction, and making a tangible impact, we encourage you to apply.

Key Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, and loan payments.
• Provide mentorship and guidance to junior tellers, assisting with complex transactions and problem resolution.
• Assist in the training and onboarding of new teller associates, ensuring they understand policies, procedures, and best practices.
• Maintain a thorough understanding of all bank products and services, actively cross-selling and referring customers to appropriate specialists.
• Ensure compliance with all bank policies, procedures, and regulatory requirements, including BSA/AML guidelines.
• Manage and balance cash drawers, ensuring accuracy and adherence to security protocols.
• Resolve customer inquiries and complaints promptly and professionally, escalating issues as necessary.
• Contribute to a positive team environment by demonstrating leadership, collaboration, and a willingness to support colleagues.
• Identify and report any suspicious activities or potential fraud.
• Participate in branch meetings and training sessions to stay updated on new products, services, and operational changes.

Required Skills

• Minimum of 3 years of experience as a bank teller or in a similar cash-handling role.
• Proven experience in a leadership or mentorship capacity.
• Strong understanding of banking operations, policies, and procedures.
• Exceptional customer service and communication skills.
• High level of accuracy and attention to detail in cash handling and transaction processing.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Proficiency with banking software and standard office applications (e.g., Microsoft Office Suite).
• Strong problem-solving and decision-making abilities.

Preferred Qualifications

• Associate's or Bachelor's degree in Business, Finance, or a related field.
• Familiarity with Bank of America's specific systems and products.
• Certification in relevant financial services or customer service areas.
• Bilingual proficiency (especially Spanish) is a plus.

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Paid time off, including vacation, sick leave, and holidays.
• Employee assistance program and wellness initiatives.
• Career development and growth opportunities.
• Tuition reimbursement program.
• Employee discounts on various banking services.
• Supportive and inclusive work environment.

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