WFH Claims Administrator – Insurance Industry

About the Company

State Farm is a group of mutual insurance companies and financial services companies throughout the United States. With a commitment to our customers and communities, we are proud to be the largest auto insurer and a leading home insurer in the U.S. We believe in building relationships and helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Join our team where you can make a real difference, even from home.

Job Description

As a WFH Claims Administrator, you will play a crucial role in supporting our claims operations by efficiently processing and managing insurance claims from intake to resolution. This position requires meticulous attention to detail, strong organizational skills, and the ability to communicate effectively with policyholders and internal teams. You will be responsible for ensuring accuracy in claim documentation, adhering to compliance standards, and providing exceptional service while working remotely.

Key Responsibilities

• Process new claims, ensuring all required information is accurately captured and entered into the system.
• Review claim documentation for completeness and compliance with company policies and regulatory requirements.
• Communicate with policyholders, agents, and other parties to gather additional information or provide status updates.
• Assist claims adjusters with administrative tasks, including scheduling, correspondence, and report generation.
• Maintain organized electronic and physical claim files.
• Identify and escalate complex or high-priority claims to appropriate personnel.
• Contribute to continuous improvement initiatives within the claims department.
• Ensure confidentiality and data security in all claims handling activities.

Required Skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• High attention to detail and accuracy.
• Ability to work independently in a remote environment.
• Problem-solving skills and a proactive approach.
• High school diploma or equivalent.

Preferred Qualifications

• Associate's or Bachelor's degree in a relevant field.
• Previous experience in claims administration, customer service, or insurance.
• Familiarity with insurance industry regulations and terminology.
• Experience with claims management software.

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and career growth.
• Employee assistance program.
• Remote work setup support.
• Tuition reimbursement.

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