Unemployment Claims Adjudicator – Public Sector, Paid Training

About the Company

Derby City Council is dedicated to serving the community of Derby and enhancing the quality of life for all its residents. We are committed to fostering a supportive and inclusive environment where public service is paramount. Our various departments work collaboratively to deliver essential services, support local development, and uphold the welfare of our city. Joining us means becoming a vital part of a team that makes a tangible difference every day.

Job Description

Are you looking for a meaningful career in public service where you can make a real difference in people’s lives? Derby City Council is seeking dedicated individuals to join our team as Unemployment Claims Adjudicators. This is an excellent opportunity for those passionate about public service, offering comprehensive paid training to equip you with all the necessary skills and knowledge. No prior experience in claims adjudication is required – we’re looking for individuals with a strong desire to learn and a commitment to serving our community.

As an Unemployment Claims Adjudicator, you will play a crucial role in supporting citizens during challenging times. You will be responsible for impartially reviewing and determining eligibility for unemployment benefits, ensuring compliance with complex regulations and policies. This role requires exceptional analytical skills, attention to detail, and a compassionate approach to communicating with claimants and employers.

Key Responsibilities

• Conduct thorough investigations into unemployment claims, reviewing submitted documentation and evidence.
• Interview claimants and employers to gather relevant information and clarify details.
• Analyze complex information and apply federal, state, and local unemployment insurance laws, rules, and policies to make accurate eligibility determinations.
• Communicate findings and determinations clearly and professionally, both verbally and in writing, to all parties involved.
• Maintain accurate and confidential case records in accordance with established procedures.
• Respond to inquiries from claimants, employers, and other stakeholders regarding claims status and processes.
• Participate actively in all provided training programs to develop and enhance adjudication skills.
• Adhere to strict deadlines and performance metrics.

Required Skills

• Strong analytical and problem-solving abilities, with a keen eye for detail.
• Exceptional verbal and written communication skills, capable of explaining complex information clearly.
• Excellent interpersonal skills, demonstrating empathy and professionalism when interacting with diverse individuals.
• Ability to interpret and apply complex legal and policy guidelines.
• Proficiency in using standard office software (e.g., Microsoft Office Suite) and the ability to learn new systems quickly.
• A high degree of integrity, impartiality, and discretion.
• Commitment to public service and helping the community.

Preferred Qualifications

• Previous experience in a public sector, customer service, or administrative role.
• Familiarity with benefits or welfare systems, or a related field.
• A degree or equivalent qualification in Public Administration, Law, Social Sciences, or a related discipline.

Perks & Benefits

• Comprehensive and fully paid training program designed to ensure your success.
• Competitive public sector salary and an attractive pension scheme.
• Generous annual leave entitlement.
• Employee assistance program offering confidential support.
• Opportunities for professional development and career advancement within Derby City Council.
• A stable and supportive work environment dedicated to making a positive impact.

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