About the Company
TELUS is a dynamic, world-leading communications and information technology company with a customer-first philosophy. We leverage our expertise in next-generation technology to create remarkable human outcomes, enhancing the way Canadians connect, work, and live. Our commitment to innovation extends to developing ethical and empathetic AI solutions that truly serve our communities.
Job Description
Are you passionate about the intersection of language, psychology, and artificial intelligence? TELUS is seeking a talented AI Interaction Coach to join our innovative team. In this unique role, you will be instrumental in shaping the conversational abilities of our AI chatbots, ensuring they communicate with clarity, empathy, and effectiveness. You will analyze user interactions, identify nuances in human emotion and intent, and translate these insights into actionable guidelines for our AI models. This is an exciting opportunity to directly influence the quality of AI-driven customer experiences and contribute to the ethical development of artificial intelligence.
Key Responsibilities
- Analyze and interpret user interactions with AI chatbots to identify areas for improvement in empathy, clarity, and responsiveness.
- Develop and refine conversational flows, scripts, and dialogue strategies for AI agents, focusing on natural language understanding and generation.
- Provide detailed feedback and annotations on AI responses, guiding machine learning models to better interpret intent and generate appropriate replies.
- Collaborate closely with AI developers, linguists, and product managers to implement and test new conversational features.
- Contribute to the creation of ethical AI guidelines and best practices for empathetic communication.
- Monitor AI performance metrics related to user satisfaction and engagement, iteratively enhancing interaction quality.
- Stay updated on the latest advancements in natural language processing (NLP), machine learning, and AI ethics.
Required Skills
- Excellent written and verbal communication skills in English, with a strong grasp of grammar and nuance.
- Demonstrated ability to analyze complex conversations and extract meaningful insights.
- A deep understanding of human psychology, empathy, and effective communication principles.
- Experience with data annotation or linguistic analysis, preferably in an AI/ML context.
- Strong problem-solving skills and an analytical mindset.
- Ability to work collaboratively in a fast-paced, interdisciplinary team environment.
Preferred Qualifications
- Bachelor's degree in Linguistics, Psychology, Communications, Cognitive Science, or a related field.
- Familiarity with natural language processing (NLP) tools and concepts.
- Experience working with conversational AI platforms or chatbot development.
- Knowledge of user experience (UX) principles for digital interfaces.
- Previous experience in customer service or a client-facing role.
Perks & Benefits
- Comprehensive health and dental benefits package.
- Competitive salary and performance-based bonuses.
- Generous paid time off and flexible work arrangements.
- Opportunities for professional development and continuous learning.
- Employee wellness programs and mental health support.
- Access to cutting-edge AI technologies and tools.
- A vibrant and inclusive company culture with a focus on innovation and collaboration.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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