About the Company
Aviva is one of the UK’s leading insurance, wealth, and retirement businesses. We help around 18.5 million customers across the UK, Ireland, and Canada to save for the future and protect what matters most to them. We’re committed to building a diverse and inclusive workplace where everyone feels valued and has the opportunity to thrive. Our people are at the heart of our success, and we empower them to make a real difference in our customers’ lives.
Job Description
Are you a natural communicator with a passion for helping people? Do you want to kick-start your career in a dynamic and supportive environment, even if you have no prior experience? Aviva is looking for enthusiastic individuals to join our team as Customer Support Assistants in Norwich. This is an exciting opportunity for someone eager to learn and grow, with comprehensive training provided from day one. You’ll be the first point of contact for our valued customers, providing exceptional service and support across various financial products. We offer immediate hire for the right candidates who are ready to make an impact.
Key Responsibilities
- Engage with customers via phone, email, and live chat, providing clear, concise, and helpful information.
- Actively listen to customer needs and concerns, empathizing and offering appropriate solutions.
- Resolve customer queries and complaints efficiently and effectively, escalating complex issues when necessary.
- Maintain accurate and detailed records of all customer interactions in our systems.
- Adhere to company policies, procedures, and regulatory guidelines at all times.
- Collaborate with team members to ensure a seamless and positive customer experience.
- Continuously learn about Aviva products and services to enhance your support capabilities.
Required Skills
- Excellent verbal and written communication skills.
- A strong desire to help others and a customer-focused attitude.
- Ability to actively listen and demonstrate empathy.
- Basic computer literacy and comfort with navigating software systems.
- Patience, resilience, and a positive approach to problem-solving.
- Ability to work effectively both independently and as part of a team.
- A commitment to continuous learning and personal development.
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience in a customer-facing role (not essential, but beneficial).
- Familiarity with financial services or insurance products (training will be provided).
Perks & Benefits
- Competitive annual salary with performance-based incentives.
- Comprehensive paid training program designed to equip you with all the necessary skills.
- Generous pension scheme with company contributions.
- Health and wellbeing benefits, including private medical cover options.
- 25 days annual leave plus bank holidays, with the option to buy/sell additional days.
- Fantastic career development and progression opportunities within a global company.
- Employee discounts on Aviva products and services.
- Access to a wide range of retail, leisure, and lifestyle benefits through our employee portal.
- Supportive and inclusive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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